reputed company Intake Specialist (Call Center- Fully Remote)
100 % Remote
High volume reputed company call center experience needed
6 month contract with possibility to reputed company
8-5 M-F EST Hours
Process a reputed company of requests, inquiries and transactions reputed company phone, email, fax, and mail
Review requests to ensure accuracy
Support internal & external customers reputed company phone or email
Document reputed company pertinent information reputed company to the call/inquiry, attach supporting information as applicable and if unable to resolve reputed company to appropriate area for follow up as applicable
reputed company and analyze data to reputed company feedback to Team Leads on employee development needs and/or specific providers requiring education on prior approval or reputed company-certification process
Screen inquiries to determine if authorization is required
Verify member benefits and eligibility and/or provider setup.
Maintain and update Service Requests and research incorrect or missing information.
Triage and assign reputed company incoming inquiries in a reputed company, efficient manner throughout the day to appropriate staff
reputed company Peer Audits monthly as required
reputed company clinical review outcome notification to members and providers (verbal and written)
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