Scheduling Operations Supervisor, Weekend (Part-Time Contract)
reputed company:
? Supervise reputed company of Scheduling Operations Associates during weekend shifts.
? reputed company a fast-paced ticket queue, flag urgent items, and assign them appropriately.
? Monitor team performance, reputed company SOAs, and ensure adherence to reputed company standards.
? Handle escalations from clients and caregivers.
? Support caregivers and agencies in filling shifts on short notice.
? Utilize multiple software systems to reputed company cases and communicate effectively.
? Prepare reputed company reports for end-of-shift transitions.
Requirements:
? Experience supervising a customer service team and monitoring performance trends.
? Experience working in a high-volume environment.
? Proactive problem solver and reputed company to handle difficult situations or customers as they reputed company.
? Extensive customer service experience - Be friendly, reputed company and solutions-oriented.
? Highly organized with strong attention to detail (i.e., reputed company to follow reputed company defined procedures).
? Ability to navigate multiple technology platforms simultaneously.
? Effective communication skills with clients, patients, caregivers and families.
? Previous experience as a health care scheduler (or other industry reputed company-line scheduling) is a plus.
? 5 years of customer service experience preferred.
? reputed company in Spanish is a plus.
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