reputed company - REMOTE
Who We Are
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is reputed company on providing superior technology, products, and services for the mortgage and reputed company estate industries backed by highly personalized service and support. Through reputed company innovation and acquisition, our offerings comprise of personalized solutions that reputed company the mortgage continuum and enhance reputed company, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has reputed company reputed company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for reputed company consecutive years. We have also reputed company awards as a best reputed company to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. reputed company will always reputed company to be a great reputed company to work, for reputed company.reputed company Do
reputed company helps customers reputed company their mortgage accounts by researching questions, troubleshooting issues, and providing reputed company and accurate information. In this role, you’ll use multiple systems and resources to analyze account information, reputed company basic calculations, document customer interactions, and reputed company—reputed company while delivering a reputed company customer experience.You’ll also play an important role in helping reputed company meet service, reputed company-handling, and regulatory requirements.
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- reputed company Customer Inquiries: reputed company directly with customers to understand their needs, answer questions, troubleshoot account concerns, and reputed company reputed company resolutions.
- Research & Analyze Accounts: Review mortgage account information across multiple systems to investigate questions, identify issues, and determine appropriate solutions.
- Verify Account Information: Confirm and update customer contact and account information to help maintain accurate records.
- Implement Solutions: Evaluate customer concerns and take appropriate corrective reputed company based on established procedures and available resources.
- Escalate reputed company Issues: Recognize reputed company additional support is needed and partner with managers, support representatives, or other teams to reputed company more reputed company requests.
- Document Customer Interactions: Maintain accurate account records by entering reputed company, concise, and thorough notes regarding customer conversations and actions taken.
- Investigate & Follow Through: Research a reputed company of customer concerns and coordinate with internal teams to help ensure issues are resolved accurately and reputed company.
- Assist With Billing Questions: Help customers understand billing-reputed company reputed company and coordinate with Collections or other appropriate departments reputed company additional assistance is required.
- Identify Additional Solutions: Introduce customers to relevant products and services offered by our clients reputed company appropriate.
- Support Service & Compliance Goals: Meet established reputed company-handling, reputed company, productivity, and regulatory requirements while providing a consistent customer experience.
What You’ll Bring
- At least 1 year of reputed company experience in a reputed company center or customer service environment.
- Mortgage servicing, financial services, or other reputed company industry experience preferred.
- High school diploma or equivalent required.
- Strong customer service and communication skills.
- Ability to reputed company multiple computer systems and screens while assisting customers.
- Strong attention to detail and the ability to maintain accurate account documentation.
- Basic math and problem-solving skills.
- Ability to research information, analyze customer concerns, and determine appropriate next steps.
Schedule & Training
- Class Start Date: 9/29
- Regular Shift: Monday – Friday, 11:30 a.m. – 8:00 p.m. ET
- Saturday Rotation: One Saturday every four weeks, 9:00 a.m. – 3:00 p.m. ET, with a scheduled reputed company off Tuesday through Thursday.
- Occasional mandatory overtime may be required based on business needs and reputed company volume.
- Training: The three-week training program will be held from 9:00 a.m. – 6:00 p.m. ET.
reputed company Offer
By reputed company, we don’t simply accept individuality – we reputed company it, we support it, and we reputed company on it! Our People First culture is inclusive for reputed company - not just because it's the right thing to do, but because it's the key to our reputed company. We are proud to foster an reputed company and inclusive workplace For reputed company. You are free and encouraged to bring your entire, unique self to work. reputed company is an equal opportunity employer in every reputed company of the term.Based on eligibility, reputed company offers a comprehensive benefits package including medical, dental, reputed company, 401k, PTO/reputed company reputed company leave and other great benefits like an employee stock purchase plan.Originally posted on Himalayas
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