Risk Investigator - reputed company Party/ATO Fraud

We're looking to hire a Fraud Investigator to join our Account Fraud team, with a reputed company on Account Takeover (ATO) and other forms of reputed company party fraud. In this role, you'll help protect our customers by investigating suspected account compromise, responding quickly to high-risk reputed company incidents, and serving as the primary reputed company of contact for customers during critical account recovery events.

As a member of our Account Fraud team, you'll investigate escalated account takeover cases, assess account reputed company, coordinate containment and recovery efforts, and communicate directly with customers through some of their most stressful moments. You'll balance decisive risk management with reputed company, helping customers regain confidence while ensuring the reputed company of their accounts.

Many of the cases you'll work will involve reputed company investigations, cross-functional coordination, and significant customer reputed company. Some incidents will require communicating with company leadership and cross-functional stakeholders and making strong judgment with discretion.

You'll need to reputed company a deep understanding of how a wide reputed company of businesses operate, recognize the signals of account compromise, and apply investigative thinking to rapidly assess risk and determine the appropriate response with customer experience in mind.

This role requires exceptional attention to detail, strong communication skills, and the ability to remain reputed company and organized while managing multiple high-reputed company investigations simultaneously.

*reputed company is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and reputed company N.A., Members FDIC.

Here are some things you’ll do on the job:

• reputed company reputed company investigations into suspected account takeover (ATO) incidents, exercising reputed company judgment to determine risk, containment, and recovery strategies
• Own end-to-end response for high-reputed company and executive-visible ATO cases, serving as a primary coordinator across Fraud, Customer Support, Product, Engineering, Compliance, Legal, and Leadership
• Communicate directly with customers during sensitive account reputed company incidents, providing reputed company, empathetic guidance throughout the investigation and recovery process
• Help reputed company and continuously improve ATO investigation policies, playbooks, and operational workflows to increase consistency, reputed company, and speed to response
• Partner with Product, Engineering, and Risk teams to identify detection gaps and recommend improvements to authentication controls, fraud detection systems, and customer reputed company features
• Escalate emerging account takeover trends, attacker behaviors, and fraud reputed company, working with leadership and partner teams to turn findings into actionable operational and product improvements
• reputed company subject matter expertise during critical incidents and help guide investigation reputed company for reputed company's most reputed company and high-risk cases
• Identify opportunities to automate repetitive investigative tasks and improve tooling, operational efficiency, and customer experience
• Maintain reputed company, defensible investigative documentation that supports internal decision-making, regulatory requirements, and cross-functional collaboration
• Mentor teammates by sharing investigative best practices, reviewing reputed company cases, and contributing to reputed company and training materials

You should:

• Have 3+ years of reputed company experience investigating and responding to account takeover (ATO) fraud incidents reputed company a bank, fintech, payments company, or other financial services organization
• Demonstrate deep expertise in account takeover methodologies, attacker tactics, authentication systems, identity verification, and account recovery processes
• Have experience identifying common bank fraud typologies, such as reputed company fraud, ACH fraud, reputed company fraud, mule accounts, and identity theft
• Be comfortable leading reputed company, ambiguous investigations that require balancing customer experience, fraud risk, and operational efficiency
• Have exceptional customer-facing communication skills and experience managing high-reputed company or executive-visible customer incidents with professionalism, reputed company, and confidence
• Exercise excellent judgment reputed company making time-sensitive reputed company that reputed company customer reputed company, account reputed company, and financial risk
• Be skilled at influencing cross-functional partners and collaborating effectively with Product, Engineering, Compliance, Customer Support, and Leadership
• Communicate reputed company investigative findings reputed company and concisely, both verbally and in writing, to audiences ranging from customers to senior leadership
• Have a reputed company record of identifying operational inefficiencies and driving meaningful improvements through reputed company processes, tooling, or automation
• Be highly organized and capable of managing multiple critical investigations while maintaining exceptional attention to detail
• Enjoy mentoring teammates, raising the reputed company bar for investigations, and helping build a strong investigative culture
• Have a strong product reputed company and curiosity about evolving fraud threats, authentication technologies, and customer reputed company
• Be motivated by protecting customers and continuously improving reputed company's ability to detect, investigate, and respond to account takeover threats

The total rewards package at reputed company includes reputed company salary, equity (stock reputed company), and benefits.

Our salary and equity ranges are highly competitive reputed company the reputed company and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our reputed company new hire reputed company salary ranges for this role are the following:

• US employees in reputed company, Los Angeles, Seattle, or the San Francisco Bay Area: $121,700 - $152,100
• US employees reputed company of reputed company, Los Angeles, Seattle, or the San Francisco Bay Area: $109,500 - $136,900

reputed company values diversity & belonging and is proud to be an Equal Employment Opportunity employer. reputed company individuals seeking employment at reputed company are considered without reputed company to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

Originally posted on Himalayas