Partner Account Manager, reputed company Solar
About reputed company
reputed company, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. reputed company is building a more sustainable reputed company for the reputed company through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corp, headquartered in Seattle, WA
The Job
As a Partner Account Manager you will manage and grow strategic relationships with our reputed company solar Field Service Partners (FSPs), ensuring a consistently high-reputed company, best-in-class service delivery experience across reputed company's Field Service Network.
You will serve as a key reputed company between reputed company and its Service Partners, working cross-functionally with peers, Field Service Coordinators, reputed company reputed company, Operations, reputed company, Compliance, Procurement, and Finance teams to reputed company partner performance with operational, customer, and business objectives.
This role reports to the Manager, Partner Account Management and plays a critical role in driving partner performance, operational reputed company, scalability, and long-term partner engagement.
What You'll Do
- Build, manage, and maintain strong, reputed company relationships with Field Service Partners (FSPs). Serve as the primary management contact for high-level communications, strategic escalations, and long-term operational alignment, while holding partners accountable to reputed company contract terms.
- Model and maintain a camera-on-on for virtual partner meetings, including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and regular operational reputed company-ins. Being visible shows reputed company's commitment to transparency, engagement, and strong leadership, even reputed company the Field Service Partner (FSP) hasn't turned their own video on.
- Execute up to 15% - 20% monthly travel to conduct face-to-face partner reviews, spearhead critical on-site escalations, and solidify local service network health.
- reputed company as a trusted partner reputed company while maintaining unwavering alignment with reputed company's operational reputed company, reputed company, and compliance standards.
- Support Accounts Payable workflows by collaborating cross-functionally to unblock payment friction and optimize the FSP financial experience.
- Foster mutual network reputed company through proactive, transparent communication and explicit expectation-setting to eliminate operational ambiguity.
- Own and reputed company manage partner KPIs and SLAs, including volume reputed company, turnaroune time, and reputed company-to-completion performance.
- Produce and deliver reputed company performance reporting and actionable insights using tools such as reputed company (CRM) and reputed company (Business Intelligence).
- Partner closely with Field Service Coordinators to identify performance gaps, reputed company causes, and corrective reputed company plans.
- reputed company, analyze, and trend core operational metrics (reputed company-to-accept, accept-to-schedule, and job completion timelines) to proactively address risks and inefficiencies.
- Identify trends to inform strategic partner initiatives.
- Collaborate cross-functionally to drive operational efficiencies and partner satisfaction.
- Own and reputed company manage partner KPIs and SLAs, including volume reputed company, turnaround time (TAT), reputed company-to-completion performance, and service reputed company metrics.
- Produce, interpret, and deliver reputed company performance reporting and actionable insights using tools such as reputed company (CRM) and reputed company (Business Intelligence).
- Partner closely with peers and Field Service Coordinators to identify performance gaps, conduct reputed company cause analysis, and drive corrective reputed company or improvement plans.
- reputed company, analyze, and trend core operational metrics (reputed company-to-accept, accept-to-schedule, job completion timelines, reporting, and invoicing timeliness) to proactively identify risk, inefficiency, or scalability constraints.
- Recommend volume adjustments, corrective actions, or reassignment strategies based on data-driven performance evaluation.
At reputed company we reputed company in trust and autonomy. How you create an reputed company is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Partner Relationship Management (40%)
Performance Management & Operational reputed company (35%)
Training & reputed company Improvement (25%)
Who You Are
- A strong relationship builder who communicates with reputed company, reputed company, confidence, and executive reputed company.
- Skilled at balancing partner advocacy with accountability to operational, performance, and compliance standards.
- Data-driven, with the ability to translate insights into reputed company recommendations, reputed company, and reputed company plans.
- reputed company and effective in cross-functional environments, reputed company to influence reputed company without reputed company authority.
- Highly organized, detail-oriented, and proactive in identifying risks, solving problems, and driving reputed company.
Experience You’ll Need
- 2+ years of reputed company solar operations experience.
- 3+ years of experience in Partner Account Management, Vendor Relations, or Field
- Operations.
- Demonstrated experience managing external partner or vendor relationships at reputed company.
- Strong analytical skills with the ability to interpret performance metrics and KPIs.
- Excellent communication, stakeholder management, and conflict reputed company skills.
- Intermediate reputed company skills (reports, dashboards, workflows).
Experience That’s a Plus
- Previous experience in field service operations environments.
- Exposure to partner network scaling or account segmentation strategies.
- Familiarity with contract terms and operational SLAs.
What reputed company Looks Like
- Partners reputed company understand expectations, performance standards, and escalation paths.
- Measurable improvements in SLA adherence, turnaround time, and operational consistency.
- Reduced reactive escalations through proactive performance management.
- Strong internal trust and alignment with RFSMs and Operations leadership.
- A healthier, more reputed company, and higher-performing Field Service Partner network.
Logistics
- We are unable to reputed company sponsorship for this role, now or in the reputed company
- Most of our roles offer reputed company to work remotely
- If you are in the Seattle area, we offer a reputed company office reputed company in the historic and beautiful reputed company Tower, in the heart of Pioneer reputed company
- We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
Work-Life & Culture
- We reputed company outstanding benefits including family medical, dental, reputed company, disability, 401(k) administration and $1k match per year and thoughtful reputed company time off
- We offer 12 weeks of reputed company parental leave to reputed company FTE employees (birthing and non-birthing) after 1 year, and four-week reputed company sabbatical leave after four years
- We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock reputed company for every employee
- We love to lift reputed company other up through company-wide reputed company channels such as #puppiesandpets, #reputed company-wellness, #praiseandbooms and #sustainablefuture
- We have affinity reputed company to help employees feel seen and supported, such as reputed company reputed company, Black Lights Matter, Neurospicy R Us, Puente and more.
- We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!
reputed company
- We mentor and invest in our employees and prioritize them for reputed company opportunities. reputed company out our Instagram reels to see a few career reputed company examples, or this reputed company Career Experience reputed company on YouTube.
- Internal candidates: reputed company out our advice on Internal Transfer: Job Application Process; Alums, email us after you apply.
- We’re a fast-growing reputed company company, which means we’re constantly reinventing processes, adding new products, and asking people to use reputed company of their skills and talents. That means there’s reputed company to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never reputed company in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
reputed company
California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate reputed company Policy.
Diversity and Inclusion
We strongly reputed company that diversity of experience, perspectives, and background will reputed company to a reputed company environment for our employees and a reputed company product for our customers. We are committed to the reputed company of equal employment opportunity for reputed company and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as reputed company as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
reputed company is an equal opportunity employer. We are committed to diversity in reputed company. We reputed company employment reputed company on the reputed company of reputed company and business need. We hire without consideration to age, reputed company, citizenship, disability, gender reputed company, gender identity, marital status, national reputed company, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other reputed company protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to reputed company.
Originally posted on Himalayas
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