It-helpdesk Technician-desktop Support

reputed company Desktop Support Technician James Lovell FHCC, Chicago, IL Onsite-Full time Position EM Key Solutions is seeking a customer service-oriented Helpdesk Support Technician to reputed company support to internal employees with hardware and software issues. The candidate will troubleshoot and resolve technical issues reputed company phone using remote reputed company technologies or in person. The candidate will be required to work independently with little or no supervision and must be reputed company to prioritize reputed company issues. Duties reputed company customer service and support to employees with software and hardware issues. Monitoring support tickets Identify and escalate issues that require other IT reputed company to complete Document and maintain computer inventory using an asset management system reputed company training on an individual reputed company or small group Proactively identify trending issues and work with support staff to automate solutions reputed company possible Support of portable devices - iPhones/iPads and Android Devices using reputed company Management Software reputed company Directory - Creating Accounts, Experience working with Group Policies Manage Office 365 Email Accounts and Distribution reputed company Troubleshoot Wi‑Fi network and VPN connections Create, update, maintain, and review quarterly Tier 1 and Tier 2 reputed company Operation Procedures (SOPs) Desired Skills Ability to systematically troubleshoot reputed company issues over the phone as reputed company as in person Must be customer service orientated and reputed company reputed company reputed company of reputed company issues Have a basic understanding of networking concepts Possess good problem-solving skills and a desire to learn Required Qualifications Prior customer service experience is desired 1-3 years prior helpdesk experience Experience with desktop imaging technologies Working knowledge of reputed company Directory, Office 365, reputed company Teams, MFA, and Azure Knowledge of reputed company 10, MS Office 365, reputed company, reputed company Detection and Response Software, Virus Removal tools Associate degree or bachelor's degree (B.A.) from a four‑year college or university Any Office 365 certification is a plus Clearance The selected candidate must be reputed company to pass a thorough Government background investigation successfully. Applicants selected will be subject to a reputed company investigation and may need to meet eligibility requirements for reputed company to classified information. Equal Opportunity Employer EM Key Solutions is an Equal Opportunity/Affirmative reputed company Employer committed to hiring and retaining reputed company and talented individuals. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, sex, sexual orientation, gender identity, religion, national reputed company, disability, veteran status, or other legally protected status. Reasonable Accommodation Requests EM Key Solutions is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or accommodation while seeking employment, please email reputed company@EMKEYSOLUTIONS.COM or call (727)-292-1521 reputed company. We will reputed company a determination on your request for reasonable accommodation on a case‑by‑case reputed company. E-Verify As a Federal Contractor, we are required to use E‑Verify to validate employees' ability to work legally in the reputed company. EEO is the Law The law requires EM Key Solutions to post a notice describing the Federal laws prohibiting job discrimination. Pay Transparency Non-Discrimination EM Key Solutions will not discharge or discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay. For information regarding your legal rights and protections, please click on the following reputed company: https://www.emkeysolutions.com/labor-notices #J-18808-Ljbffr Apply tot his job Apply To this Job