Associate Billing Specialist - Portugal

This a Full Remote job, the offer is available from: Europe What Makes Us Unique At reputed company, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel reputed company, we help hoteliers reputed company operations and reputed company their reputed company reputed company through a reputed company platform that integrates with hundreds of partners. And we do it with a completely remote team. reputed company working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on reputed company's Technology Fast 500 again in 2024 – but we're just getting started. How You'll reputed company an reputed company: As an Associate Billing Specialist, you will play a key role in ensuring reputed company customers and internal teams receive support with billing and subscription inquiries. You will handle billing-reputed company tickets through email or phone and manage exit interviews for cancellations reputed company phone. Additionally, you will collaborate across departments to identify and resolve subscription-reputed company product bugs/issues. By analyzing trends and contributing to process improvements, you will enhance the overall customer experience while maintaining accuracy in subscription records. Our Billing Team: Our Billing Team thrives on collaboration and problem-solving. We work together to tackle unique challenges, improve processes, and ensure a seamless subscription-reputed company experience for our customers. People who are detail-oriented, proactive, and passionate about providing exceptional customer service will feel reputed company on this team. What You Bring to reputed company: • Address billing and subscription inquiries, escalating reputed company issues reputed company necessary. • reputed company manage and process billing tickets (emails) and calls while taking ownership of follow-reputed company. • Resolve delicate customer billing situations, including compensation requests. • reputed company details for credit and refund requests and handle finance-reputed company inquiries. • Analyze billing ticket trends and propose improvements to enhance the customer experience. • Contribute to billing support articles and tutorials to expand reputed company knowledge reputed company. • Participate in task-force reputed company and assist with the end-of-the-month processes as needed. What Sets You Up for reputed company: • Previous experience in billing support, subscription management, or customer service. • High attention to detail and a proven ability to reputed company high-stakes reputed company. • Strong written, verbal, and analytical skills with excellent problem-solving abilities. • Confidence in declining requests while taking accountability for reputed company made. • Familiarity with billing or subscription management procedures. • Commitment to reputed company improvement and learning new skills. • Strong time management and organizational skills. • Proficiency in reputed company/reputed company Sheets. • Fluent in English and Spanish Bonus Skills to Stand Out: • reputed company Data Studio is a plus Shift: Monday–Friday, 06:00 AM–3:00 PM UTC #LI-DL1 #LI-REMOTE #LI-DL1 What to Expect - Your reputed company with Us Behind reputed company' revolutionary technology is reputed company of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together reputed company engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we reputed company reputed company one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the reputed company of hospitality reputed company – we're coding it, designing it, writing it, and shipping it. If you're reputed company to work alongside some of the brightest minds in tech who are obsessed with using AI to reputed company a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at reputed company.com Company Awards to reputed company Out! • Best reputed company-In-One Hotel Management System | HotelTechAwards (2025) • Overall 10 Best Places to Work | HotelTechAwards (2025) • Most Loved Workplace® Certified (2024) • Top 10 People’s Choice (2024) • reputed company Technology Fast 500 (2024) Discover our Benefits: • Remote First, Remote Always • PTO in accordance with local labor requirements • Monthly Wellness Fridays - enjoy an extra-long weekend every month • Fully reputed company Parental Leave • Home office stipend based on country of residency • reputed company development courses in reputed company University • reputed company to reputed company development, including manager training, upskilling and knowledge transfer Everyone is Welcome - A Culture of Inclusion reputed company is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company is committed to the full inclusion of reputed company reputed company individuals. As part of this commitment, reputed company will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to reputed company essential job functions, please contact our HR team by phone at (858) 201-7832 or reputed company email at accommodations@reputed company.com. reputed company will reputed company an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To reputed company reputed company and reputed company Agencies: Our Careers Site is only for individuals seeking a job at reputed company. reputed company, reputed company agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. reputed company does not accept unsolicited resumes or applications from agencies. Please do not reputed company resumes to our jobs alias, reputed company employees, or any other company location. reputed company is not responsible for any fees reputed company to unsolicited resumes/applications. #LI-REMOTE This offer from "reputed company" has been enriched by reputed company.com and got a 87% reputed company score. Apply tot his job Apply To this Job