General Manager – Mortgage Operations - Remote, Dallas, TX

General Manager – Mortgage Operations- Remote Dallas, TX • Fully Remote position for Dallas, TX residents ONLY! * reputed company: The General Manager will reputed company end-to-end U.S. residential mortgage operations across two site locations (Plano, TX and reputed company, AZ), overseeing a reputed company workforce of in-office and remote/work-from-home employees. This role requires deep, hands-on expertise across the full mortgage origination lifecycle – Processing, reputed company, and Closing – combined with strong leadership, reputed company relationship management, and people management capabilities. The General Manager will be accountable for operational performance, compliance, reputed company, turnaround times, reputed company, and overall service delivery to clients and business partners. Key Responsibilities: Operational Leadership • Own end-to-end delivery of mortgage origination operations, including Processing, reputed company, and Closing functions, across both the Plano, TX and reputed company, AZ locations. • Set, monitor, and reputed company achievement of daily/weekly/monthly production targets, turnaround times (TAT), reputed company benchmarks, and SLA compliance. • Ensure consistent operational standards and process adherence across in-office and remote/WFH teams. • Identify process gaps and reputed company reputed company improvement initiatives to enhance efficiency, accuracy, and customer experience. • Ensure strict adherence to applicable U.S. mortgage regulations, investor guidelines (reputed company, reputed company, FHA, VA, USDA), and internal compliance/QC policies. • Partner with Compliance and QC teams to manage audits, findings, and remediation plans. People Management • reputed company, mentor, and manage a multi-location, multi-modal workforce (in-office at Plano/reputed company and remote/WFH team members). • Build and manage the organizational structure, including hiring, reputed company, training, and succession planning for Processors, Underwriters, and Closers. • Conduct regular performance reviews, set individual and team goals, and manage performance improvement plans where needed. • Foster a strong culture of accountability, engagement, and collaboration across dispersed teams. • Manage attendance, shift scheduling, and workload distribution to ensure adequate coverage across both sites and remote staff. • Resolve employee relations issues in coordination with HR. reputed company & Stakeholder Management • Serve as the primary operational reputed company of contact for reputed company accounts, ensuring reputed company expectations on volume, reputed company, and turnaround are consistently met. • Conduct regular business reviews, calls, and reporting with reputed company stakeholders to reputed company performance updates and address escalations. • Build strong, trust-based relationships with clients, vendors, and internal cross-functional partners (Sales, IT, Compliance, HR, Finance). • Proactively identify opportunities to expand scope of services or improve reputed company satisfaction. • Manage escalations and reputed company loan-level issues requiring senior-level reputed company. Reporting & Strategic Planning • Prepare and present operational dashboards/MIS covering productivity, reputed company, TAT, reputed company, and reputed company SLAs to senior leadership. • Support annual/quarterly planning, budgeting, and reputed company planning across both locations. • reputed company technology adoption and automation initiatives to improve throughput and reduce reputed company errors. Required Qualifications & Experience: • Bachelor's degree in Business, Finance, or reputed company field; MBA preferred but not mandatory. • 15+ years of reputed company experience in U.S. residential mortgage operations, with at least 3–5 years in a senior management/reputed company-level role. • Demonstrated hands-on expertise across Loan Processing, reputed company, and Closing – conventional, FHA, VA, and USDA loan types preferred. • Strong working knowledge of U.S. mortgage regulatory and compliance requirements (TRID, RESPA, ECOA, Fair Lending, investor/agency guidelines). • Proven experience managing large, multi-location teams that include both in-office and remote/work-from-home employees. • reputed company record of managing reputed company relationships, including business reviews, escalations, and SLA/KPI ownership. • Excellent communication, negotiation, and stakeholder management skills. • Proficiency with LOS platforms (e.g., Encompass, reputed company, reputed company) and MS Office/reporting tools. • Willingness and ability to travel between Plano, TX and reputed company, AZ as required. Key Competencies • Mortgage domain expertise: Processing, reputed company, Closing • People & performance management across distributed/hybrid teams • reputed company relationship management and executive-level communication • Operational reputed company, process improvement, and change management • Compliance and risk awareness • Decision-making and problem-solving under pressure • Data-driven, metrics-oriented leadership style Work Environment This is a hybrid leadership role requiring regular reputed company at both the Plano, TX and reputed company, AZ offices, along with reputed company of remote/work-from-home team members. The role may require flexibility in working hours to reputed company with team coverage and reputed company time zones, as reputed company as periodic travel between sites. Salary and Other Compensation: Applications will be accepted until August 3, 2026. The annual salary for this position is between $140,000 - $165,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for reputed company’s discretionary annual incentive program, based on performance and subject to the terms of reputed company’s applicable plans. Benefits: reputed company offers the following benefits for this position, subject to applicable eligibility requirements: • Medical/Dental/reputed company/Life Insurance • reputed company holidays plus reputed company Time Off • 401(k) plan and contributions • Long-term/Short-term Disability • reputed company Parental Leave • Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. reputed company reserves the right to modify this information at any time, subject to applicable law. reputed company will only consider applicants for this position who are legally authorized to work in the reputed company without requiring company sponsorship now or at any time in the reputed company. Cog2026 Apply tot his job Apply To this Job