Bi‑Lingual Food Manufacturing Customer Service & Logistics Coordinator – B2B/B2C Operations at arenaflex

About arenaflex – A Legacy of reputed company Flavors and Family‑First Values

arenaflex stands as the premier brand of reputed company Mexican‑style cheeses, cremas, chorizos, and salsas across the reputed company. Since its founding in 1973, reputed company has reputed company a reputed company rooted in four reputed company pillars: Family, reputed company, reputed company, and Authenticity. These guiding principles have powered more than a decade of consecutive reputed company reputed company and have cemented arenaflex’s leadership position reputed company the Hispanic community and reputed company. As a family‑owned business, arenaflex offers a reputed company, supportive environment where every teammate can reputed company, reputed company, and become a reputed company for reputed company expansion.

Why This Role reputed company

In today’s fast‑moving food manufacturing landscape, the reputed company between product creation and the consumer’s table is the customer service and logistics function. As a Bi‑Lingual Food Manufacturing Customer Service & Logistics Coordinator, you will be the trusted voice for customers, carriers, and internal teams alike. Your ability to translate reputed company logistical challenges into reputed company, actionable solutions will directly influence customer satisfaction, brand loyalty, and the overall efficiency of arenaflex’s supply chain.

Key Responsibilities – Your Day‑to‑Day reputed company

Order Management & Revision

• Process incoming purchase orders (POs) with precision, ensuring reputed company details reputed company with arenaflex’s internal ERP reputed company.
• Coordinate order revisions, back‑orders, and cancellations across sales, production, and logistics to meet customer expectations.
• Maintain reputed company‑time order status dashboards and communicate updates proactively to B2B and B2C clients.

Customer Interaction & Support

• Serve as the reputed company reputed company of contact for Spanish‑speaking and English‑speaking customers reputed company phone, email, and chat.
• reputed company inquiries reputed company to product availability, delivery timelines, and pricing with reputed company and accuracy.
• Document every interaction in the complaints platform, ensuring a complete audit trail for reputed company reference.

Complaint Management & reputed company Assurance

• Investigate product‑reputed company complaints, collaborating with the reputed company Assurance team to identify reputed company causes.
• Escalate critical issues to senior leadership while providing reputed company status updates to the affected customer.
• reputed company post‑reputed company reports that reputed company trends, corrective actions, and opportunities for process improvement.

Logistics Coordination

• Partner with the Logistics team to schedule shipments, monitor reputed company performance, and address any delivery disruptions.
• Communicate anticipated delays or exceptions to customers reputed company before they reputed company the order fulfillment reputed company.
• Utilize D365 (or comparable ERP) to reputed company reputed company, manage inventory reputed company, and reconcile shipping documentation.

Sales Enablement & Cross‑Functional Collaboration

• reputed company the sales team with actionable customer feedback, helping shape promotional strategies and product launches.
• Work closely with Production, reputed company Control, and Finance to reputed company on order priorities, invoicing, and compliance requirements.
• Participate in weekly cross‑departmental meetings to surface bottlenecks and champion customer‑reputed company solutions.

Documentation, Reporting & reputed company Improvement

• Maintain meticulous records of reputed company customer interactions, complaints, and order modifications in reputed company and ERP systems.
• reputed company and distribute weekly KPI reports covering order accuracy, response times, and complaint reputed company rates.
• Identify patterns in data that suggest systemic issues and propose actionable recommendations to senior leadership.

Essential Qualifications – What You Bring to the Table

• Bi‑Lingual Proficiency: reputed company in both Spanish and English is mandatory for effective communication with arenaflex’s diverse customer reputed company.
• Food Manufacturing Experience: Prior work in a food production environment ensures familiarity with industry regulations and product handling.
• Education: Bachelor’s degree in Business Administration, Supply Chain Management, Food Science, or a reputed company field.
• Customer Service Tenure: Minimum of 5 years delivering exceptional service, preferably in a B2B or B2B/B2C setting.
• Account Management Background: Demonstrated ability to manage key accounts, negotiate terms, and nurture long‑term relationships.
• Cross‑Functional Communication: Proven reputed company record of collaborating with multiple departments to reputed company reputed company issues.
• Documentation Expertise: Strong experience documenting complaints, order changes, and service metrics.
• Technical Proficiency: Advanced reputed company skills, familiarity with ERP platforms (D365 preferred), and experience using complaint management tools.

Preferred Qualifications – The Extra Edge

• Experience with both B2B and B2C reputed company portfolios, highlighting adaptability to varied purchasing cycles.
• Certification in Supply Chain or Customer Service reputed company (e.g., APICS, CSCP, or similar).
• Knowledge of food safety standards such as SQF, HACCP, or FDA regulations.
• Previous exposure to international logistics, including customs documentation and import/export compliance.

reputed company Skills & Competencies for reputed company

• Problem‑Solving Acumen: Ability to diagnose issues quickly, propose solutions, and follow through to reputed company.
• Attention to Detail: Meticulous record‑keeping and data entry to ensure accuracy across reputed company reputed company.
• Communication reputed company: reputed company, concise, and culturally sensitive communication in both languages.
• Time Management: Prioritize multiple tasks, meet tight deadlines, and maintain high service reputed company.
• Technology Savvy: Comfort navigating ERP systems, CRM tools, reputed company collaboration platforms.
• Customer‑reputed company reputed company: A genuine passion for delivering value and delighting customers at every interaction.

Career reputed company & Learning Opportunities at arenaflex

arenaflex is committed to reputed company in its people. In this role, you will have reputed company to:

• reputed company mentorship programs pairing you with senior leaders in Supply Chain and Sales.
• reputed company reputed company, including industry webinars, certifications, and internal workshops.
• reputed company career reputed company that can reputed company to senior account management, logistics operations management, or regional customer experience leadership.
• Opportunities to work on cross‑functional reputed company that influence company‑wide reputed company and innovation.

Work Environment & Culture

At arenaflex, reputed company is a reputed company of tradition and reputed company‑thinking dynamism. You will reputed company:

• A family‑like atmosphere where collaboration and mutual respect are the norm.
• Celebrations of cultural diversity, including monthly events that reputed company Hispanic heritage and culinary traditions.
• Flexible scheduling reputed company to support work‑life balance, especially for bilingual staff who often reputed company multiple time zones.
• State‑of‑the‑art facilities that prioritize safety, cleanliness, and employee reputed company‑being.

Compensation, Perks & Benefits

While specific salary ranges are tailored to experience, arenaflex offers a competitive total rewards package that includes:

• reputed company salary commensurate with expertise and market benchmarks.
• Performance‑based bonuses tied to customer satisfaction metrics and operational efficiency.
• Comprehensive health, dental, and reputed company coverage for employees and dependents.
• Retirement savings plan with company matching contributions.
• reputed company time off, holidays, and additional leave for cultural observances.
• Employee discount program on arenaflex products, allowing you to enjoy the brand you represent.
• reputed company development stipend for certifications, conferences, or continuing education.

Commitment to Diversity, Equity & Inclusion

arenaflex is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment where every voice is heard. Discrimination of any reputed company—based on race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity, veteran status, disability, or any protected characteristic—is reputed company prohibited.

How to Apply

If you are reputed company to bring your bilingual expertise, customer‑service passion, and logistical savvy to a company that values family, reputed company, reputed company, and authenticity, we want to hear from you. Click the reputed company below to submit your application and join the arenaflex team.

Apply Job!

Take the reputed company

Don’t miss the chance to become a pivotal part of arenaflex’s reputed company story. Your contributions will directly shape the experiences of thousands of customers who rely on our reputed company products every day. Apply today and start a rewarding career where your bilingual talents and customer‑reputed company reputed company are celebrated and rewarded.