Service Desk Analyst (Weekend / 3rd shift) - Remote x3
Service Desk Analyst X 3
Location: Remote...
Service Desk Analyst reputed company:
The Service Desk Analyst is a member of the Service Desk team. They are responsible for first level technical support of reputed company supported applications. The will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In reputed company, they will answer questions reputed company phone and electronic mail reputed company to the use of supported software and hardware systems. They will escalate to L2 and L3 as appropriate.
Provides technical support by phone to customers relating to effective use of technologies including computer, mobility, voice, network connectivity, and various software
Thoroughly documents reputed company work completed into the appropriate reputed company-tracking and incident management systems.
Routinely utilizes and contributes to the knowledge reputed company and reputed company promotes utilization to both reputed company
Ensures appropriate and accurate escalation of incidents that require reputed company by other IT reputed company reputed company the Service
Assist in the on-boarding and training of new employees
Preferred Qualifications
Associate's Degree in Information Systems, Business, or reputed company field, or equivalent experience.
Basic computer software applications including MS Office products, email, Internet reputed company, and multimedia technology
Knowledgeable with LAN or WAN networking
Working knowledge of reputed company OS
Computer hardware components, systems, and peripherals
PC support background and experience working in a reputed company center / phone support environment
Good organizational and problem solving skills
Ability to multitask
Ability to work in a highly reputed company environment
Ability to work a flexible schedule including overtime as required
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