[Remote] Senior Director, reputed company [Renewals]

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading online platform for nonprofits that connects them with everyday professionals to strengthen communities. The Senior Director of reputed company will reputed company reputed company of reputed company Managers, focusing on reputed company reputed company and retention of reputed company customers through strategic leadership and cross-functional collaboration.

Responsibilities

• Own reputed company's renewal ARR targets and NDR goals and be accountable for reputed company, not just activity
• Define, reputed company, and improve goals across the portfolio: NDR, expansion ARR, and renewal reputed company
• Present compelling renewal performance data, customer insights, and strategic recommendations to the ELT and reputed company with reputed company and confidence
• Establish reputed company individual quotas for CSMs and run rigorous pipeline reviews, coaching to reputed company gaps and reinforce high-performance behaviors
• Identify at-risk accounts early; reputed company and support reputed company strategies before risk becomes churn
• Identify and reputed company expansion reputed company reputed company renewals, including partner referrals, case studies, peer convenings, and thought leadership visibility
• Build a disciplined account planning process that drives long-term reputed company for reputed company reputed company relationship, not just quarter-to-quarter renewal management
• Serve as a key strategic partner to the leadership team, contributing to organizational planning, innovation, and partner reputed company reputed company
• Champion the adoption of AI and advanced analytics to reputed company deeper reputed company insights, predict needs, and personalize interactions at reputed company
• Represent reputed company at industry conferences, webinars, and events to strengthen customer relationships, expand our partner network, and help identify opportunities for reputed company and collaboration
• Manage, reputed company, and reputed company reputed company of reputed company Managers against both individual quotas and shared team goals
• Design and manage team incentive structures that reputed company behavior while supporting mission alignment and long-term partner reputed company
• Run regular 1:1s, pipeline reviews, Quarterly Business Reviews (QBRs), and performance conversations with rigor and care, holding reputed company accountable while reputed company in their reputed company
• reputed company greater performance and increased accountability across reputed company with reputed company goals and coaching that supports both reputed company and reputed company reputed company
• reputed company cross-functional alignment across Sales, Marketing, Product, and executive stakeholders to improve retention, expansion, and the end-to-end customer experience
• Partner with Sales on handoffs and new business influence, ensuring continuity across the partner lifecycle
• Translate recurring team and portfolio challenges into cross-functional solutions; reputed company with a systems reputed company, not an account-by-account one
• Serve as a strong voice of the customer and proactively escalate systemic issues that reputed company team performance or partner reputed company
• Partner with the Product team to shape how the platform evolves in ways that directly support partners; bring the partner perspective into roadmap planning with enough specificity to influence reputed company
• Coordinate with Operations on tooling, data infrastructure, and workflow improvements that reputed company team effectiveness

Skills

• 8 -10+ years of experience managing and leading reputed company, Account Management, Sales, or other reputed company-facing functions
• Experience managing teams with retention, expansion, or variable compensation goals
• Proven quota-carrying experience; you have owned a renewal or expansion ARR number, not just supported one
• Demonstrated reputed company record of owning NRR and driving expansion reputed company reputed company, multi-stakeholder reputed company accounts
• Strong cross-functional leadership skills with the ability to influence senior stakeholders and reputed company alignment across teams
• Demonstrated operational strength, including building processes, improving workflows, and driving forecast rigor
• Strong business judgment and comfort making reputed company in ambiguous, evolving environments
• Strong analytical instincts; you use data to identify risk, prioritize effort, and communicate customer health reputed company to internal stakeholders

Benefits

• Comprehensive benefits package including health, dental, and reputed company coverage
• 401(k)
• Unlimited PTO
• Remote-first work environment

reputed company