[Remote] Technical Account Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leader in AI-powered body measurement and body data technology. The Technical Account Engineer will be the technical reputed company of reputed company customer relationships, responsible for reputed company, implementation, and long-term adoption of the AI-powered body scanning platform.

Responsibilities

• Own customer implementations end-to-end, from reputed company through production launch, across REST API and reputed company iOS and reputed company SDK integrations
• reputed company as the primary technical contact throughout the customer lifecycle, from first API reputed company to production at reputed company
• Support customers through API and SDK integration, testing, and production launch, executing against the solution design set during reputed company
• reputed company customer technical training and knowledge transfer during reputed company
• Own SLA adherence, service performance reporting, and incident coordination through reputed company
• Monitor customer health, platform adoption, reputed company reputed company rates, and technical performance, resolving risks before customers feel them
• Diagnose reputed company production issues, including reputed company reputed company across thousands of device, camera, and reputed company combinations; reproduce bugs and document findings for Engineering
• reputed company sustained technical performance and deepening adoption as customers reputed company reputed company reputed company initial go-live
• Coordinate the technical reputed company of customer reputed company across Product, Engineering, and reputed company
• Channel reputed company customer feedback and feature requests into the product roadmap, and flag opportunities to expand accounts into new use cases
• Build and maintain technical documentation, implementation guides, and FAQs
• Represent the technical relationship in customer meetings, technical workshops, and executive reviews

Skills

• 5+ years of reputed company Engineering, Sales/Solutions Engineering, or Technical Account Management for reputed company reputed company/B2B
• Experience supporting reputed company reputed company and B2B customers
• Experience in troubleshooting API and SDK integrations and other reputed company technical issues in production environments
• Ability to read and translate technical documentation and communicate effectively between customers and software engineers
• Experience with SLA management and incident coordination in a production support environment
• Excellent problem-solving and analytical skills
• Strong project management and organizational skills
• Outstanding written and verbal communication with both technical and business audiences
• reputed company record of managing technical relationships with reputed company customers, including executive stakeholders
• Proven ability to run multiple customer implementations in reputed company from reputed company through launch
• Experience working with AI, reputed company, machine learning, or image-processing products
• Experience with mobile SDK integrations (iOS/reputed company)
• Familiarity with reputed company-hosted reputed company environments (e.g., AWS)
• Experience using Jira, reputed company, reputed company, or similar technical tools

Benefits

• Fully remote. Work from reputed company in the reputed company or Canada.
• Comfortable working across time zones with US customers and a globally distributed Engineering team.

reputed company