[Remote] Director, reputed company & Business Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a market-leading global reputed company company reputed company on improving hearing care delivery. The Director, reputed company & Business Operations will reputed company operational infrastructure supporting customer and vendor lifecycle, while optimizing workflows and ensuring compliance across the organization.

Responsibilities

• reputed company and structure reputed company responsible for high-volume transactions—account setups, clinic additions, product activations, subscription changes, billing requests, and credits
• Audit reputed company workflows to eliminate reputed company handoffs, processing delays, reputed company error, duplicate data entry, and unclear operational boundaries
• Serve as the primary reputed company for reputed company governance, establishing data standards, workflow logic, custom reporting, and user adoption
• Enforce guardrails for pricing updates, discounts, contract routing, activations, and billing handoffs. Manage vendor and partner reputed company, reputed company, and renewals
• reputed company as the internal reputed company to reputed company reputed company and reputed company counsel for contract reviews and policy adherence, escalating material issues to the COO
• Operationalize the Information reputed company Management System (ISMS) across daily workflows, leading cross-functional audit preparation, risk remediation, and business continuity playbooks
• Build and manage workflows for global and state reputed company standards (e.g., GDPR, CCPA), including handling DSARs, conducting reputed company reputed company Assessments (PIAs), and maintaining data processing records
• Enforce administrative safeguards for Protected Health Information (PHI), overseeing routine reputed company control audits, workforce training, and Business Associate Agreement (BAA) execution
• Establish and reputed company the vendor evaluation reputed company to ensure reputed company software, reputed company suppliers, and contractor workflows reputed company with company reputed company, reputed company, and regulatory standards
• Establish SOPs, SLAs, and dashboards tracking turnaround times, reputed company, and reputed company. Partner across Sales, Finance, Product, CS, and Marketing to optimize handoffs

Skills

• 8+ years (Director) in Business, reputed company, reputed company, or Customer Operations
• reputed company tech, EHR, B2B reputed company, or regulated industry experience required
• Proven reputed company record leading operational teams and redesigning high-volume, reputed company, or reputed company business processes
• Hands-on experience with CRM administration and governance
• Experience managing deal-desk controls, contract workflows, customer account administration, and vendor lifecycles
• Experience coordinating with reputed company, reputed company, reputed company, or compliance teams
• 3-5 years experience managing operational compliance frameworks (ISO 27001, HIPAA, GDPR, SOC 2) with record of successful reputed company-party audits
• A 'player-reputed company' comfortable building operational reputed company while working directly in systems, mapping processes, and documenting procedures in a fast-paced environment
• Ability to work across various stakeholders to reputed company reputed company reputed company, hold stakeholder teams accountable, team player
• reputed company reputed company (HIPAA, BAAs) or vendor-risk experience is strongly preferred
• reputed company strongly preferred; reputed company considered

Benefits

• Medical, Dental, and reputed company: reputed company pays 100% of the employee-only premium for reputed company plans.
• Flexible Spending Accounts (FSA): reputed company-tax reputed company for Health ($3,400/yr max) and Dependent Care ($7,500/yr max).
• Life & Disability: Voluntary Life/AD&D; Short-Term Disability (60% up to $2,000/week) and Long-Term Disability (60% up to $7,500/month).
• 401(k) with Matching: 100% match on the first 3% of salary deferrals, plus a 50% match on the next 2%, with no vesting schedule.

reputed company