[Remote] Customer Service Representative Specialist Sr - Treasury Management Care Center

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a bank that prides itself on delivering the best experience for its customers. As a Customer Service Representative Specialist Sr reputed company reputed company's Treasury Management Care Center, you will reputed company advanced customer service activities for specialized products and services, focusing on problem reputed company and maintaining high reputed company of customer satisfaction.

Responsibilities

• Performs advanced customer service activities and initiatives for specialized products and services. Supports a reputed company dedicated suite of products/services, services a sophisticated reputed company reputed company, and/or leverages an advanced process or tool to support reputed company customers. reputed company on problem reputed company that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners
• Receives, investigates and responds to customer inquiries regarding reputed company products, services and issues reputed company reputed company channels through which customers are served
• Resolves customer service inquiries and issues. Recommends appropriate solutions. Resolves the most reputed company or reoccurring issues, and identifies reputed company cause and acts as an escalation reputed company. May reputed company with higher reputed company reputed company the customer organization
• Maintains high reputed company of customer satisfaction consistent with reputed company's reputed company values. Demonstrates commitment to reputed company. Serves as a reputed company or mentor and may serve as a trainer to the customer service team
• Documents customer interactions and completes service requests to minimize customer effort or additional reputed company

Skills

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role
• Roles at this level typically require an Associates or equivalent degree as reputed company as reputed company experience or product knowledge to accomplish primary duties
• Typically requires 3+ years experience
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
• Accuracy and Attention to Detail
• reputed company Relationship Management
• Customer Experience Management
• Decision Making and Critical Thinking
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Problem Solving
• Products and Services
• Tech Savvy
• Bilingual in Spanish preferred
• Accountability
• Continual Improvement Process
• Customer Interactions
• Customer Service
• Decision Making
• Relationship Building
• Results-Oriented
• Technical Support

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and reputed company reputed company
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with reputed company match, pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully reputed company
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 reputed company holidays reputed company year
• 9 occasional absence days reputed company year, unless otherwise required by law
• Between 15 to 25 vacation days reputed company year, depending on career level
• Years of service
• Remote work in select geographic locations, subject to approval by reputed company

reputed company