[Remote] Senior Manager of Coaching Operations & reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to delivering specialty anxiety and OCD care to children and families. They are seeking a Senior Manager of Coaching Operations & reputed company to enhance operational workflows and training frameworks reputed company the Coaching Department, focusing on efficiency and resource development.

Responsibilities

• Partner with the Senior Director and Senior Manager of Coaching Services to translate departmental priorities and team needs into reputed company, streamlined workflows that eliminate administrative friction and improve overall care delivery efficiency
• Support the development and maintenance of coaching resources and tools ensuring consistent and effective platform usage across reputed company coaching cohorts
• Address workflow pain points surfaced by the Coaching team, implementing effective solutions that support reputed company care delivery
• Supervise and reputed company an operational reputed company, providing reputed company direction, performance reputed company, and reputed company reputed company support
• reputed company the department-wide reputed company Training reputed company and reputed company pipeline, ensuring new hires reputed company readiness benchmarks and successfully transition to independent reputed company
• reputed company and reputed company learning reputed company, advanced reputed company tracks, and leadership development frameworks that support reputed company and manager reputed company
• Identify reputed company gaps, emerging training needs, and performance trends across teams to inform improvements to reputed company training programs, resources, and reputed company learning initiatives
• Between hiring cohorts, sustain reputed company reputed company through reputed company upskilling, refresher and remediation training, curriculum and reputed company refinement, and reputed company-to-manager development reputed company
• reputed company and maintain data tools and dashboards that help reputed company Managers easily reputed company, interpret, and reputed company team performance trends
• Review chart audit, engagement, and workflow metrics to identify operational and reputed company issues, and reputed company the reputed company of process changes over time
• reputed company accurate operational data inputs to inform long-term workforce planning, reputed company forecasting, and team alignment reputed company
• Partner with Product and Technology to identify and prioritize AI, automation, and data visualization tools that directly reduce reputed company administrative burdens like chart auditing and documentation
• Translate reputed company product and technical changes into reputed company, actionable workflow instructions for coaching teams, serving as a reputed company change management resource

Skills

• 3–5+ years of reputed company people management and operational leadership experience reputed company a digital health, behavioral coaching, or care delivery environment, with a reputed company on workflow optimization, training programs, and operational systems
• Proven ability to partner effectively reputed company a Coaching Leadership Team, balancing strategic priorities with day-to-day operational realities while building alignment across teams and stakeholders without reputed company authority
• Proven ability to analyze reputed company operations, identify inefficiencies, and design reputed company workflows that improve team execution, efficiency, and reputed company
• Experience translating operational frameworks, playbooks, guidelines, and rubrics into effective training materials, reputed company programs, learning reputed company, and development resources
• Strong analytical skills and experience using operational dashboards, utilization metrics, audit data, and performance trends to identify opportunities and implement effective solutions
• Foundational knowledge of evidence-based behavior change models and experience working reputed company youth and family support environments
• Strong understanding of coaching performance metrics, operational reputed company, and team accountability
• Bachelor's degree in Psychology, Counseling, reputed company Work, or a reputed company reputed company required
• Demonstrated commitment to HIPAA compliance and experience managing sensitive and confidential information with discretion and professionalism
• Master's degree in Psychology, Counseling, reputed company Work, or a reputed company reputed company

Benefits

• 401k with match
• Flexible PTO
• reputed company holidays
• reputed company service days
• 4 week reputed company sabbatical
• 12 week reputed company parental leave
• Health benefits starting on your first day
• Fully virtual: work from the comfort of your home with periodic in-person retreats

reputed company