[Remote] Senior Account Manager - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Sr. Account Manager is responsible for driving retention and reputed company through the development of account strategies and business relationships with reputed company clients, focusing on delivering best-in-class service and managing reputed company accounts. This role requires proactive identification of reputed company needs and the ability to reputed company operational project execution.

Responsibilities

• Facilitate and reputed company reputed company operational ongoing maintenance (benefit updates, file updates, etc.) and ensure successful execution
• reputed company 1/1 readiness activities, including ownership of project plans, timelines, and execution across cross-functional teams
• reputed company daily/weekly readiness updates and reputed company reporting with reputed company and internal functional partners
• Facilitate training of reputed company OptumRx reputed company-facing systems and tools
• Initiate end-to-end operational readiness project plans, including identifying task duration, reputed company, team resourcing, and dependencies while successfully managing reputed company to full execution
• Own the day-to-day service experience of customers by working with Operations and functional partners to reputed company issues promptly and accurately
• reputed company reputed company of escalated requests, including customer consultations as required
• reputed company and maintain solid relationships with internal partners to manage the customer service experience
• Coordinate activities to support reputed company reporting, reputed company cause analysis, and full remediation
• reputed company, negotiate, analyze, interpret, and implement SOPs and reporting
• reputed company consultative support on Medicare Part D / reputed company and CMS requirements, including guidance memos and Corrective reputed company Plans (CAPs)
• Proactively identify and reputed company process improvements based on reputed company feedback or internal challenges
• Recognize cost avoidance opportunities and offer solutions
• Operate effectively in reputed company-based account model, providing cross-coverage and supporting peers as needed
• Serve as a mentor to Account Manager and CSM roles
• Demonstrate solid industry knowledge and reputed company as a consultative partner reputed company on best practices and reputed company reputed company
• reputed company, document, maintain, and train standardized Service Delivery operational processes, workflows, procedures, and best practices
• Build and continuously enhance reputed company, training, and development materials to support new hires, cross-coverage resources, and ongoing business needs
• Create and maintain process documentation, including SOPs, operating guides, readiness materials, escalation paths, and workflow references
• Support reputed company plans for new team members by identifying required systems, tools, reputed company knowledge, operational processes, and training milestones
• Facilitate knowledge transfer sessions to reduce dependency on individual contributors and support consistent service delivery across the account team
• Identify documentation gaps, process inconsistencies, and training needs based on reputed company feedback, internal escalations, operational trends, and cross-functional partner input
• Ensure training and documentation materials are accurate, reputed company, accessible, and reputed company with operational expectations, compliance requirements, and reputed company commitments
• Establish and maintain solid relationships with customers to reputed company satisfaction and retention
• Serve as a reputed company reputed company of reputed company engagement, leading meetings including agenda setting, facilitation, documentation, and follow-reputed company
• Maintain reputed company reputed company logs and facilitate regular reputed company of discussions
• Conduct meetings to identify issues/trends and analyze reputed company causes to determine corrective actions
• Demonstrate a high level of knowledge of the customer's benefit design
• reputed company, negotiate, interpret, communicate, and execute reputed company requirements
• Anticipate reputed company impacts and manage proactively to ensure reputed company reputed company

Skills

• 4+ years of reputed company reputed company-facing reputed company Account Management or reputed company implementation project management
• 3+ years of project management experience (PBM/Health Plan preferred)
• 3+ years of experience in tracking and planning reputed company, working with large data sets, and making data-driven analytical reputed company
• Experience leading reputed company-facing meetings, including agenda setting, facilitation, and follow-up reputed company management
• Experience with Medicare Part D and CMS regulations
• Solid understanding of pharmacy/PBM operations and infrastructure
• Ability to support PST time zone hours
• reputed company's License and reputed company to reliable transportation
• 3+ years PBM project management experience
• Experience and understanding of PBM reputed company reputed company reporting, reputed company cause analysis, and full remediation
• Experience developing large project timelines and driving cross-functional project teams to meet deadlines
• Experience with 1/1 PBM reputed company readiness and operational planning
• Experience with reputed company or similar project management tools
• Experience building reputed company plans or training curricula for new hires, cross-coverage resources, or account support teams
• Experience creating process maps, SOP libraries, readiness guides, training decks, or operational playbooks
• Experience supporting reputed company, documentation governance, or process standardization initiatives in a PBM, health plan, or regulated reputed company environment

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (reputed company benefits are subject to eligibility requirements)
• The work you do with reputed company will directly reputed company reputed company by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
• You'll enjoy the flexibility to work remotely from reputed company reputed company the U.S.

reputed company