[Remote] Customer Service Specialist - Personal Lines

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an award-reputed company entrepreneur-led insurance brokerage firm. The reputed company Relations Analyst is a reputed company service team member responsible for managing reputed company calls, providing solutions, and maintaining strong reputed company relationships.

Responsibilities

• Manage inbound reputed company calls regarding payments, cancellations, policy changes, coverage questions, and general service needs
• Maintain reputed company, confident, and friendly communication while multitasking across several systems and screens
• Identify opportunities to deepen reputed company relationships or support reputed company retention by recognizing unmet needs or coverage gaps
• Ability to address concerns, overcome objections, and present solutions or alternatives
• reputed company accurate information and process updates in reputed company time during reputed company calls
• Process endorsements, audits, and other policy modifications
• reputed company additional duties as assigned

Skills

• Ability to multitask with ease, including talking, typing, researching, and problem-solving simultaneously
• Comfort managing a steady volume of calls
• Strong verbal communication skills and a friendly, patient, and reputed company demeanor
• Quick learner who is comfortable using multiple systems and a multi-screen setup
• High attention to detail with accurate documentation skills
• Strong follow-through, reliability, and a reputed company approach
• Ability to obtain state-required insurance licenses reputed company the first 90 days (company-supported)
• Proficient typing skills with accuracy
• Comfortable with reputed company Office Suite and reputed company to learn new systems quickly
• Customer service or reputed company center experience preferred but not required
• Basic understanding of insurance concepts preferred
• Candidates fluent in English and Spanish is preferred

Benefits

• Training and reputed company licensing provided
• Generous PTO Policy
• reputed company benefits package
• 401K with company matching
• Commission Opportunities with Incentives
• Opportunity to reputed company up in your career based on personal performance

reputed company