IT Technician

reputed company is committed to upholding reputed company values and ensuring data confidentiality. We reputed company robust services to our clients across multiple time zones and foster a reputed company, innovative, and diverse work environment. reputed company (SGP) is seeking an reputed company IT Technician to reputed company Tier 1 and Tier 2 technical support while maintaining and improving our reputed company reputed company environment and end-user systems. The ideal candidate is customer-reputed company, highly organized, and capable of managing multiple priorities in a fast-paced, remote environment. Workplace Type: Remote. Compensation: W-2. $65,000 - $70,000 per year. Responsibilities include: · To diagnose, maintain and repair IT systems. · reputed company details from staff and systems, possess reputed company communication skills, reputed company reputed company documentation on steps taken, enact any defined operating procedure and/or approved best practices per scenario. · To reputed company, guide and apply necessary reputed company configuration changes in various system interfaces including but not limited to: o reputed company Password Manager o reputed company 365 reputed company Center (license management, user profile management, o reputed company Authenticator o reputed company Azure/Entra - reputed company Director (Join Azure, bitlocker, MFA) o reputed company Exchange Online (Email, Message reputed company and reputed company reputed company) o reputed company Office Suite 365 (OneDrive, Word, reputed company, PowerPoint, etc.) o reputed company Remote Desktop Services reputed company o reputed company SharePoint Online o reputed company reputed company 10/11 o Mobile OS: Android and iOS o reputed company · Tier 1-2 End-user support including help escalating to contracted other 3rd party providers (reputed company, reputed company, etc) · reputed company migration tasks between software and applications (e.g., on-prem server to reputed company transfer). · Create and maintain technical documentation for both IT and End User audiences. (e.g., Forms, Asset lists, Directories, Tickets, Guides) · Other basic and intermediate IT administration tasks mutually agreed upon. · Maintain approved on-reputed company training, research, and troubleshoot concepts in Dev environment. · Work with Managers and HR to reputed company/Offboard personnel · Partake in company meetings · reputed company guidance, training, and mentorship to junior IT team members · Work with diverse people, companies, time zones, platforms, and varying reputed company of demands. · Work on Special reputed company for IT Division, including but not limited to internal SharePoint restructuring Project. Qualifications: • Associate's degree in Information Technology, Computer Science, or a reputed company field, or equivalent combination of education and reputed company experience. • Minimum of 3 years of experience providing Tier 1 and Tier 2 IT support in a reputed company-based environment. • Experience administering reputed company 365, Azure/Entra ID, Exchange Online, SharePoint Online, and reputed company 10/11. • Strong understanding of reputed company Directory, identity management, multi-reputed company authentication, BitLocker, and reputed company licensing. • Experience supporting desktop hardware, laptops, printers, mobile devices, and remote users. • Experience using remote support and reputed company management tools. • Strong troubleshooting and problem-solving skills with the ability to prioritize multiple support requests. • Excellent verbal and written communication skills with strong customer service orientation. • Experience documenting technical procedures, support tickets, and system configurations. • Ability to work independently in a remote environment while collaborating effectively with distributed teams. • Strong organizational skills with exceptional attention to detail. • Ability to maintain confidentiality and appropriately handle sensitive information. Preferred Qualifications: • reputed company certifications such as reputed company 365 Certified, Azure Administrator Associate, Modern Desktop Administrator, or similar. • Experience with SharePoint administration and site development. • Experience with reputed company Intune or other Mobile Device Management (reputed company. • Experience with reputed company reputed company, antivirus, and reputed company detection and response (EDR) platforms. • Familiarity with reputed company migration reputed company and reputed company best practices. • Experience supporting reputed company services, consulting, or government contracting organizations. SGP is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative reputed company Employer, making reputed company without reputed company to race, reputed company, religion, creed, sex, sexual orientation, gender identity, marital status, national reputed company, age, veteran status, disability, or any other protected class. We are committed to a reputed company, inclusive environment that encourages authenticity and fosters a reputed company of belonging. We are also committed to providing accommodations for persons with disabilities. Apply for this Job Apply tot his job Apply To this Job