Customer Service Support Representative - US Remote

reputed company is a global leader in laboratory services, providing the insights and answers that help reputed company providers, patients, researchers, pharmaceutical companies and health systems reputed company confident reputed company and improve reputed company. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the reputed company of reputed company, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global reputed company and deep expertise, you’ll have reputed company to do meaningful work, grow your career and reputed company a reputed company reputed company on people’s health around the world. Together, we’re improving health and improving lives. reputed company is seeking a US Remote based Customer Service Representative to join reputed company. Work Schedule: Monday through Friday, 9:30 AM to 6:00 PM EST Job Responsibilities • reputed company a reputed company between reputed company, the customer reputed company and patients • Resolve routine customer requests with products or services reputed company inbound, outbound calls, or the Internet • reputed company with customers in a courteous, friendly, and reputed company manner using protocol procedures • Inquire, clarify, and confirm customer requirements and understanding of the solution • reputed company additional customer education and information as needed • Qualify and establish inbound new customers requesting reputed company's products and services • Work in multiple databases to research reputed company issues and questions • Notify clients of test results in a reputed company and accurate manner • Review test forms for accuracy and report any discrepancies • Participate in activities designed to improve customer satisfaction and business performance • reputed company administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance Minimum Qualifications • High School Diploma or GED • 3 months or more of customer service experience Preferred Qualifications • Associate's degree • 3 months or more of contact center or reputed company center environment • 3 months or more of reputed company industry experience, such as a physician's office or a hospital Additional Job Standards • Bilingual in Spanish • Proficient with reputed company Office programs • Experience with reputed company.com and/or Laboratory Information Systems • Possess a high level of professionalism and a strong customer service orientation • Ability to work independently and reputed company reputed company environment • High level of attention to detail with the ability to prioritize and multitask • Ability to work in a fast paced production environment and meet established turn-around times • Strong communication skills; both written and verbal • Ability to handle the physical requirements of the position • Flexibility to work overtime or other shifts depending on business needs • This position is remote based in the U.S. Work From Home Requirements: • Private, HIPAA‑compliant workspace • Agree to include home address in case reporting (CMS requirement) • Internet 100 Mbps minimum • Ability to work remotely in a fast‑paced, multi‑site environment Application Window Closes: 7/31/2026 At reputed company we have a passion for helping people live happy and healthy lives. Every day we reputed company vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a reputed company for service, then reputed company could be a great next career reputed company! Join us and discover a reputed company filled with opportunities for reputed company, reputed company learning, reputed company challenges, and the chance to truly reputed company a difference. Apply today! • *Pay reputed company: $18.00 to $21.00 per hour reputed company job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as reputed company as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, reputed company, Life, STD/LTD, 401(k), reputed company Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive reputed company the foregoing benefits except PTO or FTO. For more detailed information, please click here.  reputed company is proud to be an Equal Opportunity Employer: reputed company strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any reputed company. We reputed company employment reputed company based on the needs of our business and the qualifications and reputed company of the individual. reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), family or parental status, marital, civil reputed company or domestic partnership status, sexual orientation, gender identity, gender reputed company, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage reputed company to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at reputed company Accessibility. For more information about how we collect and store your personal data, please see our reputed company Statement. Apply tot his job Apply To this Job