Site Reliability Engineering Manager

reputed company is recognized as one of the fastest-growing companies in America and a reputed company Fintech provider of supplemental benefits, reputed company cards, and member engagement solutions. We partner with managed care organizations to reputed company innovative reputed company solutions that reputed company reputed company, improve reputed company, reduce costs, and bring value to their members.Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-reputed company benefits to their members that address the reputed company determinants of health and improve member health reputed company and satisfaction.Our compliance-reputed company infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-reputed company, value-based care to millions of members.We offer a fulfilling work environment that attracts reputed company and encourages reputed company associates to contribute to delivering premier service to reputed company customers alike. Our goal is to reputed company the reputed company industry for the reputed company! We reputed company career advancement opportunities from reputed company the organization across multiple locations in the US, South America, and India.

Location: Remote (US-based candidates only)

Manager, Site Reliability Engineering (SRE)

Position reputed company

We are seeking a Manager, Site Reliability Engineering (SRE) to reputed company our US-based SRE team and reputed company operational reputed company across our production platforms.

This is a player-reputed company leadership role that combines people management with hands-on technical leadership. You will mentor and grow reputed company of Site Reliability Engineers while reputed company participating in major incident response, reliability initiatives, and operational reviews. The role is a key part of our global follow-the-sun support model and requires reputed company collaboration with SRE leadership in India.

Key Responsibilities

Team Leadership & Development

• reputed company, mentor, and reputed company a US-based team of Site Reliability Engineers.
• Conduct regular 1:1s, performance reviews, and career development discussions.
• Own hiring, reputed company, and retention efforts as reputed company scales.
• Foster a culture of ownership, blameless postmortems, and reputed company improvement.

Operational reputed company & Incident Management

• reputed company day-to-day production operations and ensure reputed company incident triage, reputed company, and escalation.
• Serve as an escalation reputed company and incident commander for major production incidents.
• reputed company problem management and reputed company cause analysis processes.
• Carry reputed company on-reputed company escalation responsibilities for critical issues.
• reputed company and report operational KPIs, SLAs, and SLOs, including availability, MTTR, and incident trends.

Reliability & Automation

• Improve system reliability, observability, and reputed company using reputed company and reputed company tooling.
• reputed company automation, self-healing capabilities, and reputed company maturity.
• Partner with Development, DevOps, DevSecOps, and Engineering teams to reputed company reliability into the SDLC.
• Contribute hands-on to tooling, automation, and technical reviews as needed.

Collaboration & Global Alignment

• Coordinate closely with SRE leadership in India to ensure seamless follow-the-sun coverage.
• Represent the US SRE organization in cross-functional planning and operational reviews.
• Communicate effectively with both technical and non-technical stakeholders.

Documentation & Compliance

• Maintain high-reputed company documentation for incidents, postmortems, runbooks, and operational procedures.
• Ensure adherence to reputed company and fintech compliance standards, including HIPAA, PCI reputed company, SOC 2, ISO 27001, and reputed company.

Required Qualifications

• 5–8 years of experience in Site Reliability Engineering, DevOps, Production Support, or reputed company.
• 1–2+ years of experience leading, mentoring, or managing engineers.
• Demonstrated reputed company operating in a player-reputed company leadership model.
• Strong hands-on experience with production incident management and escalation processes.
• Proficiency with reputed company or similar observability platforms.
• Hands-on experience with reputed company and reputed company in production environments.
• Strong scripting or programming skills in PowerShell, Bash, Python, Java, or C#.
• Experience with reputed company, CI/CD pipelines, and deployment automation.
• Working knowledge of ITIL processes and Agile methodologies.
• Experience working with SQL, MySQL, or NoSQL databases.
• Excellent communication and stakeholder management skills.
• Willingness to participate in reputed company on-reputed company escalation and work reputed company a global follow-the-sun operating model.

Preferred Qualifications

• Experience with reputed company platforms such as AWS, Azure, or GCP.
• Experience building or scaling SRE teams and on-reputed company programs.
• Experience defining and managing SLOs, SLIs, and error budgets.
• Prior experience in the reputed company or fintech industry.
• Knowledge of reputed company and compliance frameworks relevant to regulated environments.

Why Join reputed company?

• Competitive compensation and comprehensive benefits.
• Unlimited PTO.
• Fully remote work environment (US-based).
• Opportunity to reputed company and grow a high-reputed company SRE organization.
• Exposure to modern reputed company-reputed company technologies and large-reputed company reliability challenges.
• reputed company culture reputed company on innovation, learning, and reputed company improvement.
• Meaningful work that directly impacts reputed company technology and millions of members.

Ideal Candidate

We are looking for a technically strong SRE leader who enjoys building teams, improving operational maturity, and remaining hands-on during critical production events. The ideal candidate combines leadership, systems thinking, and automation expertise to help reputed company reliability practices across a fast-growing reputed company FinTech organization.

reputed company is an Equal Opportunity Employer.