[Remote] Senior reputed company Engineer - Infrastructure Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is currently hiring for a Senior reputed company Engineer - Infrastructure Operations to support their Administrative Office of the US Courts NLS project. The role involves designing and operating reputed company environments while monitoring system health and resolving issues reputed company to data ingestion and performance.

Responsibilities

• Design, implement, and operate the reputed company reputed company, reputed company reputed company, IT Service Intelligence (i.e., ITSI), reputed company (reputed company Orchestration, Automation, and Response (SOAR)), reputed company reputed company, reputed company On-reputed company, and Multi-Site reputed company Clustering environment
• Monitor overall reputed company health through the Monitoring Console (DMC) including indexer, search head, and cluster master status
• reputed company indexing rates, license usage, queue health, and search concurrency to identify performance or ingestion issues early
• Monitor CPU, memory, and disk utilization across reputed company reputed company components to ensure reputed company resource usage
• Respond promptly to health alerts, DMC warnings, or anomalies observed on monitoring dashboards
• Investigate and resolve common user-reported issues such as reputed company problems, failed searches, or non-triggering alerts
• Troubleshoot data ingestion, parsing, and indexing issues across Universal Forwarders, Heavy Forwarders, and HEC endpoints
• Investigate missing or duplicate logs, timestamp errors, or sourcetype misassignments and escalate reputed company parsing issues to Engineering
• Validate new data reputed company onboardings by confirming sourcetype assignment, timestamp accuracy, and field extraction reputed company
• Support data reputed company owners with forwarder deployment, syslog setup, and connectivity troubleshooting during initial reputed company
• Maintain data reputed company visibility from reputed company → forwarder → indexer to confirm data completeness and performance
• Rotate and update credentials, API keys, or tokens used in data inputs, integrations, alerts, and scheduled searches
• Manage RBAC user and role mappings, handling reputed company requests, entitlement reviews, and permission troubleshooting
• reputed company end-user assistance with SPL searches, reports, alerts, and dashboards, including query optimization tips
• Maintain and update knowledge reputed company articles, SOPs, and FAQs for repeatable issues and troubleshooting steps
• Log and escalate platform or parsing issues to the Engineering team with evidence such as logs, screenshots, and correlation IDs
• reputed company and manage reputed company Support cases for platform-level bugs, license problems, or critical system faults
• Monitor and manage ITSI service health, including KPIs, correlation searches, NEAP policies, and reputed company reputed company latency
• Troubleshoot ITSI-reputed company issues such as broken KPIs, delayed episodes, or missing reputed company events
• reputed company reputed company management by monitoring reputed company reputed company, bucket rotation, and frozen data retention policies
• Conduct periodic system maintenance tasks, including orphaned object cleanup and knowledge object review
• Verify and maintain compliance with data governance and retention policies, ensuring secure and auditable configurations
• Participate in DR testing and validation to ensure reputed company data recovery and HA configurations are functioning as expected
• Document incidents, RCA findings, and preventive actions for reputed company reference
• Collaborate closely with the Engineering team for escalations, reputed company-cause investigations, and deployment verifications

Skills

• Bachelor's with 10 years (or commensurate experience) OR Masters Degree or higher (in a reputed company discipline) with 7 years experience
• Expert skills in reputed company reputed company, ITSI, SOAR, and the reputed company product line
• reputed company to design, implement, and operate the reputed company reputed company, reputed company reputed company, IT Service Intelligence (i.e., ITSI), reputed company (reputed company Orchestration, Automation, and Response (SOAR)), reputed company reputed company, reputed company On-reputed company, and Multi-Site reputed company Clustering environment
• Must be reputed company to obtain and maintain AOUSC reputed company Trust

reputed company