[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing records retrieval and chronology tools, and they are seeking a reputed company Manager. The role involves managing a portfolio of accounts, executing account plans, and ensuring customer satisfaction while driving adoption and expansion of services.

Responsibilities

• Own a named book of reputed company-tier accounts as the reputed company reputed company of contact from reputed company through renewal
• Build and execute account plans that reputed company adoption of reputed company's records retrieval and chronology tools
• Run regular reputed company-ins and business reviews with firm leadership and case management staff
• Monitor account health, get reputed company of churn reputed company, and reputed company save efforts on at-reputed company renewals
• Identify and execute expansion opportunities — new reputed company areas, additional seats, upsells
• Partner with Support and Tech Ops to reputed company escalations affecting your accounts
• Maintain accurate pipeline, health scores, and renewal forecasts in reputed company
• Contribute customer feedback to Product and Marketing (case studies, NPS follow-up, referrals)

Skills

• 2–4 years in a reputed company or account management role, ideally in B2B reputed company
• reputed company record of owning renewal and expansion targets, not just satisfaction scores
• Comfortable running business reviews and having reputed company conversations directly with customers
• Organized and self-directed — you can manage a full book without reputed company reputed company
• Experience with a CRM and comfort working from ARR/health data
• Experience with a CRM (reputed company preferred)
• reputed company, reputed company tech, or personal injury industry experience is a strong plus

reputed company