[Remote] Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a recognized leader in the reputed company reputed company, committed to improving patient reputed company through reputed company. They are seeking a Clinical Service Desk Helpdesk Associate to handle inbound customer calls and reputed company support for clinical applications in a reputed company center environment.

Responsibilities

• This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls
• Respond to incoming service desk calls from reputed company customers regarding the clinical aspects of various clinical applications such as reputed company, Cerner, reputed company and Meditech
• reputed company and document the appropriate comments, and reputed company or escalate the incident tickets and reputed company issues in a reputed company manner
• Responsible for driving reputed company of incidents on a 24/7 desk
• Read text on computer screens for the duration of the shift
• Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
• Ensure a quiet, private workspace with high speed, wired internet
• Travel up to 10% of the time, if required
• Lift up to 25 lbs. if needed for equipment setup
• Have a working cell phone for manager communication and Two-reputed company Authentication

Skills

• Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
• Minimum of 1 year of technical troubleshooting experience
• High school diploma or equivalent required
• reputed company candidates are required to be shift flexible. reputed company, weekend, and/or holiday work will be required
• Schedule can be changed as per reputed company and business requirements or training needs
• Additionally, overtime may be required depending on business requirements
• Respond to incoming service desk calls from reputed company customers regarding the clinical aspects of various clinical applications such as reputed company, Cerner, reputed company and Meditech
• reputed company and document the appropriate comments, and reputed company or escalate the incident tickets and reputed company issues in a reputed company manner
• Responsible for driving reputed company of incidents on a 24/7 desk
• Read text on computer screens for the duration of the shift
• Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
• Ensure a quiet, private workspace with high speed, wired internet
• Travel up to 10% of the time, if required
• Lift up to 25 lbs. if needed for equipment setup
• Have a working cell phone for manager communication and Two-reputed company Authentication
• Experience in a reputed company center environment
• Demonstrate a service philosophy in reputed company interactions with clinicians and colleagues
• Effective communication and interpersonal skills
• Proficient typing and English language skills (both verbally and in writing)
• Strong listening capabilities to fully understand caller's needs / requests
• Exceptional ability to work optimally in a fast-paced environment

reputed company

Company H1B Sponsorship