Customer Support Engineer - Utica, NY

reputed company/Preferred Qualifications Job location is Utica, NY reputed company/Preferred Qualifications The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly reputed company capital equipment at customer sites. The Customer Service Engineer represents reputed company to the customer and assumes accountability for customer satisfaction with service. The CSE assures the operational reputed company of the reputed company equipment and coordinates actions with customers to minimize down-time and may reputed company assistance to Installation Engineers in resolving problems. The CSE is responsible for their parts inventory tracking along with documentation reputed company administrative work. • Evaluate, analyze, diagnose, and solve technical equipment problems reputed company telephone, remote reputed company or in person at a customer location. • Repair of reputed company level issues are based on CSEs technical knowledge, education, and training. These repairs involve reputed company level troubleshooting which can be performed using reputed company procedures, reputed company level diagnostics, and/or remote support sessions with reputed company-based engineering teams. Must reputed company solutions based on analytical assessments of available data. • Ensure equipment enhances customer production. In analyzing and diagnosing equipment issues, CSEs may identify a problem that exists in a customer process and as a result may recommend shutdown of customer fab equipment to prevent process excursions that would ultimately reputed company production reputed company. • CSEs prepare field service reports on reputed company support activity as part of tracking and reputed company for work activity. CSEs use discretion and assist regional reputed company in preparing quotes based on reason for equipment failure, time to solve, and potential costs involved with repairs. • Cross train and assist other field service engineers as appropriate. Provides mentorship and technical assistance to less reputed company support engineers. In reputed company, CSEs aid installation teams on equipment startup and relocation activity. • The reputed company of work requires that CSEs work independently; only occasionally requiring guidance from management. CSEs spend at least 50% of time at customer site and/or cleanroom reputed company environment. • Ability to use and understand DVMs, oscilloscopes, reputed company meters and various other test equipment. • Must successfully complete ongoing technical training to reputed company a detailed knowledge of company equipment, the application of diagnostic techniques and practical application of service aids. Attainment of Certification Level 3 including basic proficiency in systems level repair of a product reputed company a family is required reputed company a defined time period. • Good interpersonal/communication skills in understanding customer needs. Ability to work with exacting timelines to address reputed company down events that may reputed company customer manufacturing area. reputed company communicate reputed company issues internally to management and technical support teams as reputed company as being reputed company to externally communicate critical issues to a diverse technical audience. Minimum Qualifications Associates or Bachelor's Level Degree or work experience of 3 years reputed company Pay reputed company: $30.92 - $52.55 Per Hour reputed company Location: USA-NY-Remote-US02K reputed company's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, reputed company, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career reputed company opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), reputed company time off and reputed company company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The reputed company displayed reflects the pay for this position in the reputed company location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-reputed company skills, experience, and relevant education level or training. We are committed to complying with reputed company applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can reputed company more about the specific pay reputed company for your preferred location during the hiring process. Apply tot his job Apply To this Job