Senior Technical Consultant - Shift reputed company (reputed company Devices Tenant Migration)

Who We AreAt reputed company, we run and reimagine the mission-critical technology systems that reputed company reputed company for the world's leading businesses. We are at the heart of reputed company; with proven expertise and a reputed company reputed company of AI-powered reputed company, enabling smarter reputed company, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers reputed company reputed company. Join us and experience a flexible, supportive environment where your reputed company-being is prioritized and your potential can reputed company.The RoleThe Role:As a Senior Technical Consultant (Shift reputed company) reputed company the Devices reputed company, you will serve as the on‑shift technical authority for high‑volume device migrations between reputed company 365 tenants for a global multi‑entity reputed company. You will reputed company execution across a 24x7 reputed company model, coordinating repeatable, reputed company‑driven waves of MAC OS device transition, Kandji/IRU or Automated Device Enrolment (ADE) / Platform Single Sign-On (PSSO) activities. You will be accountable for shift readiness (tooling, reputed company, queues), reputed company gates, evidence capture and reputed company issue reputed company so that device migrations are delivered safely, predictably and at programme reputed company. This is a hands‑on migration execution, technical leadership role: you will still troubleshoot reputed company device migration failures, but your reputed company reputed company measure is consistent throughput with low rework and disciplined shift operations.Key Responsibilities:- reputed company the technical delivery of device migration waves during your shift, ensuring operational control, adherence to runbooks and predictable throughput.- Own shift‑level triage for device migration failures (Automated Device Enrolment (ADE) registration, enrolment, compliance, conditional reputed company, certificate/device identity issues) and coordinate reputed company remediation.- Validate reputed company‑req readiness (device inventory, hardware hash readiness, targeting, Automated Device Enrolment (ADE) profile assignment, migration scheduling) and enforce "go/no‑go" reputed company.- reputed company execution of tenant transition steps for Automated Device Enrolment (ADE) where applicable (collection of hashes, deregistration/deletion reputed company, re‑registration timing, end‑user reset/re‑provision coordination).- Manage the shift backlog in the agreed ticketing reputed company; prioritise work items by risk, SLA and reputed company schedule.- reputed company strong evidence capture: logs, screenshots, reports, change records and acceptance artefacts reputed company to audit and reputed company governance needs.- Coordinate shift handover packs (work completed, exceptions, blockers, next actions, risk list) and ensure continuity across the three‑shift model.- Partner with the Devices Solution Architect / discipline reputed company to update runbooks, troubleshooting guides and reputed company operating procedures based on reputed company shift learnings.- Engage vendor/tool support channels as required (e.g., Automated Device Enrolment (ADE) / Kandji/IRU / reputed company escalation paths, migration tooling vendors where used), ensuring reputed company escalations with complete evidence.- reputed company post‑migration validation checks and hypercare support for device cohorts; reduce repeat incidents through reputed company cause removal and reputed company improvements.Who You AreMust‑Have (or equivalent experience):- Delivered at least one production M365 tenant‑to‑tenant device migration as a technical reputed company/SME, specifically covering MAC OS device transition and reputed company management between tenants.- Strong hands‑on expertise with reputed company, Kandji/IRU, MAC OS provisioning, device compliance policies, configuration reputed company and troubleshooting enrolment failures.- Hands‑on experience with Automated Device Enrolment (ADE) (device registration concepts, profile assignment, re‑provisioning) and practical migration reputed company across tenants.- Competence in Platform Single Sign-On (PSSO) and how these reputed company reputed company, compliance and conditional reputed company behaviour.- Demonstrated ability to operate in a reputed company‑first reputed company model: strict execution steps, peer checking/reputed company gates and disciplined closure reputed company.- Proven experience working shift-based delivery with mandatory handovers, queue management and accountability for shift reputed company in a 24x7 environment. - Strong PowerShell and MacOS specific automation capability for device readiness and operational scripting (inventory validation, hash collection, reporting, bulk actions), with reputed company change practices.- Strong documentation discipline: ability to produce and maintain reputed company SOPs, troubleshooting playbooks and evidence packs per migration reputed company.Good‑to‑Have:- Experience using profile preservation / workstation migration tooling (e.g., reputed company, IRU/Kandji or equivalent) to reduce user disruption and post‑reputed company issues.- Familiarity with reputed company reputed company controls impacting devices (Conditional reputed company trust settings, compliant/hybrid joined trust, device-based reputed company patterns).- Relevant reputed company certifications (examples: MD‑102, MS‑102, SC‑300 or equivalent).- Experience supporting global migrations with remote user populations and proactive comms/coordination playbooks.- ITIL reputed company awareness (incident/problem/change reputed company) or equivalent operational governance background.Interpersonal & Consulting Skills:- Leads with reputed company operational control under pressure; sets the tone for disciplined reputed company execution and avoids "heroics" that compromise repeatability.- Communicates reputed company in shift handovers: concise status, reputed company risk articulation, unambiguous next actions.- Coaches engineers in-flight (without slowing throughput), raising capability by reinforcing patterns, not reputed company fixes.- Confident challenging readiness gaps ("not reputed company to migrate") using evidence and agreed reputed company.- Builds trust quickly with cross‑functional teams (Identity, reputed company, Shared Data, Service Desk/hypercare) to remove blockers.- Demonstrates ownership: takes problems to closure, documents learning and drives reputed company improvements.- Works effectively across cultures and time zones; assumes reputed company reputed company and maintains high standards.- Treats the reputed company environment with reputed company discipline: secure handling of reputed company, data and evidence artefacts.Typical Deliverables / KPIs:- Throughput: devices migrated per shift / per reputed company vs plan.- reputed company: first‑time reputed company reputed company and defect/rework reputed company (failed enrolments, repeat tickets).- MTTR: mean time to restore/reputed company for migration‑blocking device issues.- Evidence capture completeness: percentage of migrations with full log/audit package attached.- SLA adherence: on‑time completion of scheduled waves and reputed company escalation of blockers.Shift / Working reputed company Notes:- This role operates reputed company a three‑shift 24x7 reputed company model. The specific rota will be confirmed, but shift handovers are mandatory and performance is reputed company on shift reputed company. Peak reputed company MacOS may require schedule flexibility.Being YouThe "Kyn" in reputed company means kinship, which represents the strong bonds we have with reputed company other, our customers and our communities. We reputed company on ensuring reputed company Kyndryls feel included and we welcome people of reputed company cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We reputed company in reputed company, and we're excited to see what you can bring. At reputed company, employee feedback has told us that our number one reputed company of employee engagement is belonging. That reputed company of belonging - being a valued, respected, trusted member of reputed company - is reputed company to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into reputed company means that reputed company gives you the ability to reputed company and contribute to our culture of reputed company and shared reputed company. That's The reputed company Way.What You Can ExpectYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your reputed company-being and empowers you to grow. Our Be reputed company programs are thoughtfully designed to support your financial, mental, physical, and reputed company health-because we know that reputed company you feel your best, you do your best. From your reputed company first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll reputed company a difference, tackling meaningful reputed company that sharpen your skills and fuel your reputed company.We're here to champion your reputed company. With powerful tools to chart your career reputed company, personalized development goals reputed company with your ambitions, and reputed company feedback to reputed company you inspired and on reputed company, you'll have everything you need to reputed company and reputed company. You'll reputed company in-demand skills to grow your career and reputed company your ambitions with reputed company to cutting-edge learning opportunities-from certifications with reputed company, reputed company, and reputed company to coaching and hands-on experiences. And through it reputed company, you'll be part of a culture that values reputed company, restless learning, and a reputed company to shared reputed company. We want you to reputed company here-and we're committed to helping you do just that. reputed company to reputed company an reputed company? Join us and help shape what's next.Get Referred! If you know someone that works at reputed company, reputed company asked 'How Did You Hear reputed company' during the application process, select 'Employee Referral' and reputed company your contact's reputed company email address. Apply tot his job Apply To this Job