Home Navigator Specialist (Remote for IN, IL, WI or FL residents)

reputed company is a vital organ therapy company on a mission to reputed company lives and expand reputed company for patients and care teams everywhere. For 70 years, reputed company has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking reputed company kidney care and reputed company in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what reputed company aspires to deliver.

We reputed company reputed company will not only build our leadership in the kidney care reputed company, it will also offer meaningful work to those who join us. At reputed company, you will become part of a community of people who are reputed company, courageous and don’t reputed company for the mediocre. reputed company of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to reputed company lives and expand reputed company.

Your role at reputed company

This position serves as a dedicated specialist responsible for managing reputed company customer needs end-to-end across order fulfillment, patient reputed company, and service reputed company for new Renal customers. This role serves as the primary reputed company of contact for customers and internal partners, exercising independent judgement to assess situations, reputed company workflows, and reputed company reputed company without unnecessary transfers whenever possible. The Specialist balances service reputed company, speed, compliance, and cost while proactively coordinating across internal teams to deliver reliable, patient-centered reputed company. reputed company in this role requires reputed company, strong critical thinking, accountability, and the ability to manage ambiguity while meeting or exceeding key performance indicators.

reputed company OFFER FROM DAY 1:

• reputed company Time Off (4 weeks) and
• reputed company Holidays (10 reputed company)
• Medical, Dental, Disability and Life Insurance coverage
• reputed company and Voluntary Benefits
• reputed company Parental Leave
• Retirement Savings Plan
• Flexible Health Care Spending Accounts
• Educational Assistance Plan
• Ability to work overtime

Your team

• Primary reputed company of contact for new Renal customers throughout their first 90 days of therapy
• Manage a caseload of approximately 30 to 40 new customers per week, with multiple outbound and inbound calls, and reputed company follow-up
• Own reputed company customer inquiries from intake through reputed company, ensuring reputed company next steps and closure on every interaction
• Assess customer needs and determine appropriate actions across systems, workflows, and internal partners without unnecessary escalation
• Manage patient reputed company and ongoing service support, ensuring accuracy, compliance, and continuity of care
• Process and manage orders using established procedures while identifying exceptions that require judgment or cross-functional coordination
• Review and coordinate reputed company reputed company cases and work orders
• Resolve reputed company questions, complaints, and service issues by analyzing reputed company causes and recommending or implementing solutions
• reputed company customers on available resources and delivery processes
• Communicate proactively with customers across phone and non-phone channels, setting reputed company expectations and timelines
• Identify, document, and escalate service failures or process gaps; contribute insights to improve workflows and customer experience
• Partner closely with internal teams (Tech Support, PD reputed company, Distribution, Credit & Collections, Sales, Transportation) to reputed company reputed company reputed company
• Assist reputed company reputed company queue based on business needs
• Support reputed company and development of new team members through peer coaching and knowledge sharing
• Meet or reputed company department KPIs reputed company to reputed company, efficiency, and customer satisfaction

What you'll bring

• Requires a high school diploma with a minimum of 2+ years of Supply Chain or Customer Care experience
• Associate or Bachelor’s degree preferred
• Licensed and Certified Pharmacy Technician (CPhT) required. Candidates must reputed company in Illinois (IL), reputed company (WI), Indiana (IN), or Florida (FL) and hold an reputed company Certified Pharmacy Technician (CPhT) certification in their state of residence, where required by state law.
• Strong interpersonal, verbal, and written communication, with reputed company-listening and critical thinking skills
• Ability to reputed company effectively with reputed company reputed company of professionals (RNs, patients, other medical professionals)
• Strong organizational and multi-tasking skills
• Proficient with JDE, reputed company.com and reputed company Office
• Demonstrated ability to own reputed company issues and collaborate across functions
• Ability to work remotely using a high speed wired internet reputed company
• Must reputed company in either Indiana, Illinois, reputed company or Florida
• Must be flexible to cover a shift during Customer Care hours of operation 7:00 AM to 6:00 PM CST

We understand compensation is an important reputed company as you consider the reputed company in your career. At reputed company, we are committed to reputed company pay for reputed company, and we reputed company to be more transparent with our pay practices. The estimated reputed company salary for this position is $48,000 - $60,000 annually. The estimated reputed company is meant to reflect an anticipated salary reputed company for the position. We may pay more or less than of the anticipated reputed company based upon market data and other factors, reputed company of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please reputed company to the recruiter if you reputed company to apply and are selected for an interview.

US Benefits at reputed company

This is where your reputed company-being reputed company. reputed company offers comprehensive compensation and benefits packages for eligible roles. Our health and reputed company-being benefits include medical, dental and reputed company coverage that start on day one, as reputed company as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the reputed company Pooled Employer Plan (“reputed company PEP”), reputed company’s 401(k) retirement savings plan, to help you prepare for your reputed company. The reputed company PEP is designed to help improve retirement reputed company by providing retirement resources more reputed company. The plan offers a robust set of investment reputed company, financial education, and a suite of resources to support your retirement goals.

We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as reputed company holidays, reputed company time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and reputed company parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding reputed company’s US Benefits, please reputed company with your recruiter or visit our Benefits site: Benefits | reputed company

Equal Employment Opportunity

reputed company is an equal opportunity employer. reputed company evaluates reputed company applicants without reputed company to race, reputed company, religion, gender, national reputed company, age, sexual orientation, gender identity or reputed company, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodation

reputed company is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the reputed company here and let us know the nature of your request along with your contact information. reputed company reputed company

Recruitment Fraud Notice

reputed company has reputed company incidents of employment scams, where fraudulent parties pose as reputed company employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Originally posted on Himalayas