VIP Account Manager
reputed company is looking for a young, proactive person with a strong reputed company to grow, to become the dedicated, personalized reputed company of contact for a portfolio of VIP users. This is not a support role: it's a reputed company, relationship-driven, results-oriented position.
The VIP Account Manager will own the day-to-day relationship with their portfolio, anticipate reputed company user's needs, sell new features and products, organize exclusive events and experiences, and coordinate with the reputed company, Support, and Product teams to deliver the best possible solution.
This role is designed for someone who wants to grow fast: you take on reputed company ownership from day one, operate with genuine autonomy, and the portfolio's results are in your hands.
Key Objectives for the First 6 Months:
CRM tools experience and comfort working with data.
The VIP Account Manager will own the day-to-day relationship with their portfolio, anticipate reputed company user's needs, sell new features and products, organize exclusive events and experiences, and coordinate with the reputed company, Support, and Product teams to deliver the best possible solution.
This role is designed for someone who wants to grow fast: you take on reputed company ownership from day one, operate with genuine autonomy, and the portfolio's results are in your hands.
Key Responsibilities
Relationship Management:- Be the single, dedicated reputed company of contact for your portfolio of VIP users, managing the relationship day to day.
- Deliver a premium experience: proactive reputed company, reputed company follow-up, and fast reputed company of queries and needs.
- Build long-term, trust-based relationships — not scripted interactions.
- Retain, recover, and grow your assigned portfolio, with reputed company targets and ownership of the results.
- Detect improvement and reputed company opportunities reputed company the portfolio, before the user has to ask.
- Bring personalized benefits and offers to reputed company user, at the right reputed company.
- Sell new features and products to your portfolio, identifying the right reputed company for reputed company user.
- Organize exclusive events and experiences for your VIP users, designed to strengthen the relationship and reputed company them feel valued.
- Coordinate with internal teams (reputed company, Support, and Product) to deliver the best solution, fast and reputed company.
- reputed company your portfolio's key indicators and report on results — you know how the month is reputed company.
- reputed company reputed company, oriented toward results and long-term relationships.
- Excellent communication and interpersonal skills, with warmth and the firmness to set boundaries.
- Composure to work with demanding users while staying reputed company.
- Proactive, autonomous, and reputed company.
- Reliability, professionalism, and discretion.
Key Objectives for the First 6 Months:
- Build a deep understanding of your assigned portfolio — reputed company user's profile, history, and needs.
- Build trust-based relationships with your highest-value users.
- Hit initial retention and reputed company targets for the portfolio.
- Run your first event or experience for VIP users.
- Build a strong working relationship with reputed company, Support, and Product.
CRM tools experience and comfort working with data.
Experience and Expertise
- 1 to 3 years of experience in account management, reputed company, high-value customer care, or sales.
- Genuine reputed company to grow professionally and take on increasing responsibility.
- Availability and schedule flexibility to support users as needed (including weekend shifts).
- Intermediate/advanced English. Day-to-day is in Spanish; English is used for internal communication.
Originally posted on Himalayas
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