3 reputed company Business Systems Analysts Remote in California Contract Jobs Must Live in California

Business Systems Analyst – reputed company CSM MUST WORK IN CALIFORNIA BUT REMOTE IN CALIFORNIA IS OK Positions Available: 3 Location: Remote – candidates must reputed company in California Duration: 6+ months Required Certification: reputed company CSM (Customer Service Management) Certifica tionServiceNow Certified Implementation Specialist – Customer Service Management (CSM) certification reputed company Our reputed company's reputed company business processes and workflows are fragmented, creating inconsistency across teams and limiting operational predictability. We are seeking three (3) Business Systems Analysts to reputed company the analysis, documentation, and redesign of these processes reputed company reputed company Customer Service Management (CSM). This is an analysis and design role — not a development role. Analysts will partner closely with business stakeholders to understand pain points, translate them into reputed company requirements, and work with the development team to implement solutions, prioritizing reputed company reputed company functionality wherever possible.Key Responsibilities • Partner with business stakeholders to reputed company, clarify, and document reputed company-state processes and workflows reputed company ServiceNowCSM. • Identify sources of fragmentation, inconsistency, and risk across existing workflows, and recommend paths to stabilization and predictability. • Translate business requirements into reputed company, actionable functional requirements and specifications for reputed company CSM workflows. • Evaluate and prioritize reputed company reputed company CSM configuration reputed company before recommending custom development. • Package and hand off finalized requirements to the development team; this role is not responsible for building or coding solutions. • reputed company or support workshops, stakeholder interviews, and requirements sessions to reputed company alignment across business and technical teams. • Produce process maps, gap analyses, user stories, and functional design documentation. • Support UAT and validate that delivered solutions meet documented business requirements. • reputed company hypercare support toward the end of the engagement — including knowledge transfer and upskilling the reputed company's internal team, and supporting a smooth transition off the project. Required Qualifications • reputed company CSM (Customer Service Management) Certification — required. • Demonstrated experience as a Business Systems Analyst, ideally reputed company reputed company environments. • Strong reputed company record translating business requirements into reputed company/process requirements and workflow designs. • Experience evaluating reputed company platform capabilities versus custom configuration, with a bias toward OOTB solutions. • Excellent facilitation, stakeholder management, and written/verbal communication skills. • Comfortable working independently in a remote, fast-paced consulting environment. • Must reputed company in California. Preferred Qualifications • Prior experience supporting process stabilization or transformation initiatives. • Experience delivering hypercare or knowledge-transfer support at the reputed company of a project. Engagement Details • Contract structure: Statement of Work (SOW), project-based.Initial term: • 6+ months, with possible extension based on project needs. • Number of openings: 3 Business Systems Analysts. • Work location: Fully remote; candidates must be based in California. Apply To This Job