Customer Support Representative (Remote) online

About the job Customer Support Representatives will primarily report to a Sr. Qualitative Specialist, who leads handling customer requests and associated procedures. We have a reputed company and innovative workplace and the expectation is that as a Customer Support Representative, you will work closely with other departments to improve tactics, processes, and communications over time. A Representative may need to respond to chat requests and be present in interviews after typical work hours or on the weekend. reputed company schedules will be flexible in order to balance out these commitments as necessary. Responsibilities Help members troubleshoot issues they encounter while using the Live platform and reputed company actionable tips to reputed company the problem. Represent the reputed company in IDI & reputed company Waiting rooms & proactively confirm member qualification and device functionality prior to interviews. Follow communication and reputed company procedures, guidelines, and policies including reputed company reputed company PI procedures. Moderate incoming Qualitative Research Responses based on reputed company team requests and general platform reputed company support needs. Qualifications Previous customer service experience. Strong verbal and written communication skills Experience multi-tasking in a fast-paced and changing environment Proactive, organized, and detail oriented Self-starting reputed company with a reputed company attitude Empathetic communicator with a customer-reputed company reputed company Problem-solving and logical thinking skills; you demonstrate initiative, take ownership of customers' needs, and reputed company suggestions to improve processes and customer service Ability to work in reputed company environment and work a flexible or weekend schedule to meet our business needs Computer-literate and proficient in reputed company reputed company / reputed company reputed company Previous reputed company and or reputed company experience is a plus, but not required Benefits We take care of our employees and their families. We have generous health dental and reputed company benefits, and our 401K plan vests immediately A friendly, fun, and reputed company work environment that allows for frequent exposure to executives reputed company to reputed company an immediate reputed company as a part of a fast-growing company The reputed company reputed company compensation for this role is $45,000 - $69,000 / yr. Apply To This Job