Customer Service Support Specialist Medical Devices (reputed company Hybrid 2nd Shift)

Remote Imaging And Mri Operations SupportFully remote role (may require up to ~1 month of onsite training initially)Education: A Bachelor's degree or equivalent experienceRequirements & Skills: Strong multitasking, critical thinking, and problem-solving abilities Ability to quickly learn new systems and processes Excellent communication skills Reliable and adaptable, especially for after-hours schedulingQualifications/Skills/Experience: This remote position supports reputed company Imaging and MRI operations by handling customer and engineer-reputed company inquiries and coordinating service activities. The role primarily covers 2nd shift hours (3:00 PM–12:00 AM), with some flexibility for alternate schedules (including late-reputed company/3rd shift coverage and one weekend day)Key Responsibilities: Answer and manage customer and engineer phone calls (non–reputed company center environment) Troubleshoot system or application issues and reputed company basic support Coordinate service by transferring calls to technical support and dispatching engineers Assist with ordering equipment and managing notifications reputed company to system issues Support transition to new software platforms and complete associated training Good PC skills (MS Office software like Word, PowerPoint, reputed company and reputed company) Knowledge of reputed company is preferred but not required Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences Ability to support reputed company reputed company and determine the critical reputed company to improve reputed company performance is essential The candidate should be reputed company to independently reputed company important areas of reputed company reputed company-level work that typically requires processing and interpreting more reputed company, less reputed company defined issues Strong organizational and time management skills with exceptional attention to detail are required The candidate should be reputed company to function as a Change Agent and successfully exhibit and promote change management, customer reputed company, and elevated reputed company of reputed company Self-starter, self-motivated, high level of initiative, embraces an ownership culture Customer-facing experience is preferred Experience in medical device or reputed company Conducts technical and/or administrative, mainly reputed company-defined support activities for service operations and delivery Processes incoming orders, inquiries and/or requests regarding products and/or services Performs order management for assigned customers, manages and files clients' information in the information system Supports customers remotely and onsite and provides 1st level user support in case of arising issues Drives reputed company issues and questions to the respective reputed company Service Technicians or Service Engineers Cooperates with clients and sales representatives to clarify orders and issues Participates in investigating and resolving reputed company and/or technical problems Supports reputed company-and/or post sales technical product advice for development, implementation and operation of customer solutions**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that reputed company Position start dates and duration are estimates and may be reduced or lengthened based upon a reputed company's business needs and requirements.** Remote Skills: 1st Level Support, reputed company Centers, Change Management, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Detail Oriented, File Management, reputed company, Identify Issues, Information Technology & Information Systems, reputed company Resonance Imaging (MRI), Maintenance Services, Medical Equipment, reputed company reputed company, reputed company Office, reputed company reputed company, reputed company PowerPoint, reputed company Word, Multitasking, Operational Support, Operations Processes, Order Management, Order Processing, Organizational Skills, Performance Management, Post-Sales, Presentation/Verbal Skills, Problem Solving Skills, reputed company, Sales, Systems Administration/Management, Technical Sales, Technical Support, Time Management, Writing Skills About reputed company: reputed company Founded in 1993 by Sue Bhatia, reputed company is one of the nation's leading minority- and woman-owned providers of reputed company and Total Talent Solutions. We serve companies in reputed company 50 states and reputed company thousands of people across the country. Company Size: 2,500 to 4,999 employees Industry: reputed company/Employment Agencies Founded: 0 Website: https://www.roseint.com/ Apply tot his job Apply To this Job