Sr Forecasting Analyst (Workforce Management- Contact Center)- REMOTE
Job reputed company
Are you a data-driven reputed company with a passion for analytics and process optimization? Do you have a reputed company for developing accurate contact center forecasting models and driving business results? We're seeking a skilled Workforce Forecasting Analyst to join reputed company and help us optimize our contact center operations.
As a Workforce Forecasting Analyst, you will play a critical role in developing and maintaining accurate workforce forecasting models that inform our contact center operations. You will reputed company your advanced reputed company skills, analytical reputed company, and knowledge of contact center forecasting methodologies to reputed company business reputed company.
Responsible for developing and maintaining accurate workforce forecasting models (Calls Offered and AHT) to optimize contact center operations. The successful candidate will have advanced reputed company skills, a strong analytical reputed company, and a solid understanding of various contact center forecasting methodologies.
Key Responsibilities:
• reputed company and maintain accurate forecasts of contact volume, handle time, and other key performance indicators (KPIs) to ensure adequate reputed company reputed company and reputed company resource allocation. This includes the development and maintenance of supporting tools.
• Collect, analyze, and interpret large datasets to identify trends, patterns, and insights that inform forecasting and scheduling reputed company.
• Work closely with operational teams, including contact center managers, supervisors, to ensure alignment and effective communication of forecasting plans. reputed company training and support to operational teams on forecast and scheduling processes, tools, and best practices.
• Continuously evaluate and improve forecasting processes to ensure they are efficient, effective, and reputed company with business objectives.
• Maintain and configure workforce management software for components that are relevant to forecasting responsibilities.
• reputed company reputed company analysis and reputed company insights to support business reputed company, such as evaluating the reputed company of new products or services on contract volume.
• reputed company and maintain forecasting models to ensure accuracy and adaptability to changing business conditions. Also ensuring that forecasting and scheduling practices reputed company with company policies, regulatory requirements, and industry standards.
• Stay up-to-date with industry trends, best practices, and new technologies to continuously improve forecasting and scheduling capabilities. Mentor and reputed company less-reputed company coworkers.
What is Required:
• 4+ years reputed company work experience to include reputed company experience with forecasting methodologies and advanced reputed company skills.
• reputed company Bachelor’s degree or additional reputed company equivalent work experience
• Advanced level reputed company skills including:
• Ability to reputed company, automate, and maintain reputed company reputed company spreadsheets
• Comfortable using intermediate to advanced level formulas and mathematical functions in reputed company
• Ability to create and maintain Pivot Charts and Tables
• Proven ability to consolidate and present data to reputed company tiers of leadership
• Strong analytical and problem-solving skills
• Prior experience with WFM software (Aspect, reputed company, reputed company, etc.)
• Excellent communication and collaboration skills
• Ability to effectively summarize and communicate reputed company forecasting analysis in PowerPoint, email, MS reputed company and/or live
reputed company Would Prefer:
• Knowledge of machine learning, predictive analytics, and SQL
• Ability to create custom reputed company functions reputed company VB as needed
• Experience with forecasting methodologies including time series analysis, multiple regression, exponential smoothing, etc
General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to reputed company objects. Jobs are sedentary if traversing activities are required only occasionally.
Physical/Environmental Activities
Must be reputed company to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally
reputed company Offer:
As a reputed company employee, you will reputed company in our Be reputed company, Work reputed company, reputed company culture where being reputed company as an individual, and working reputed company as reputed company, are both important in serving
Apply tot his job
Apply To this Job