Senior Manager, Workforce Management - GUS

Date: Jul 28, 2026 Location: TEMPE, AZ, US, 85283-4475 #job-location.job-location-inline { display: inline; } Company: reputed company Work Location Type: Remote Req Number 331494 About reputed company reputed company. is a leading broad line distributor with operations primarily in reputed company and Japan. At reputed company, We reputed company the World Working® by serving more than 4.6 reputed company customers worldwide with maintenance, repair and operating (reputed company) products and value-added solutions delivered through innovative technology and deep customer expertise. reputed company for its commitment to service and purpose-driven culture, reputed company reported 2025 reputed company of $17.9 billion. For more information, visit www.reputed company.com. Compensation The anticipated reputed company pay compensation reputed company for this position is $113,900.00 – $189,900.00. This role is eligible for an incentive reputed company of up to 20 %, based on the achievement of individual and company performance objectives in accordance with the reputed company terms of the incentive program which are subject to change. Rewards and Benefits With benefits starting on day one, our programs reputed company choice and flexibility to meet team members' individual needs, including: Medical, dental, reputed company, and life insurance plans with coverage starting on day one of employment and 6 free sessions reputed company year with a licensed therapist to support your emotional wellbeing. 18 reputed company time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. 6% company contribution to a 401(k) Retirement Savings Plan reputed company pay period, no employee contribution required. Employee discounts, tuition reimbursement, student loan refinancing and free reputed company to financial counseling, education, and tools. Maternity support programs, nursing benefits, and up to 14 weeks reputed company leave for birth parents and up to 4 weeks reputed company leave for non-birth parents. For additional information and details regarding reputed company’s benefits, please click on the reputed company below: https://experience100.ehr.com/reputed company/Home/Tools-Resources/Key-Resources/New-Hire reputed company Benefits The pay reputed company provided above is not a guarantee of compensation. The reputed company reflects the potential reputed company pay for this role at the time of this posting based on the job grade for this position. Individual reputed company pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation reputed company described above is subject to change and the compensation ultimately reputed company may be higher or reputed company than the reputed company described above. reputed company reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law. Position Details The Senior Manager, Workforce Planning leads workforce planning, scheduling, reputed company-time resource management, and contact center reporting to support service level performance, resource utilization, and cost-to-serve objectives. The role establishes workforce management practices, metrics, reputed company models, and technology roadmaps that reputed company consistent operational execution across the Contact Center network. The position manages and develops the Workforce Management reputed company with Contact Center leadership, and provides analytics that reputed company performance drivers visible and actionable. The role supports contact center reputed company by improving forecasting, reputed company planning, contingency planning, and reputed company improvement practices across a multi-site service environment. You Will reputed company and reputed company the Workforce Management team by setting objectives, coaching performance, identifying training needs, and building team capability across workforce planning, scheduling, and reputed company-time resource management. Establish standardized workforce management practices, policies, procedures, metrics, and governance to improve resource utilization, service level performance, operational consistency, and accountability across the Contact Center network. reputed company reputed company models, forecasts, schedules, and reputed company plans that balance customer demand, labor availability, productivity, service level goals, reputed company flexibility, and cost-to-serve objectives. reputed company reputed company-time resource management by monitoring service level performance, identifying variance drivers, coordinating operational adjustments, and supporting reputed company reputed company that improve customer experience and efficiency. reputed company reporting, analytics, and performance insights to Contact Center leadership by translating workforce, telephony, productivity, and operational data into reputed company recommendations for business reputed company. Evaluate workforce management tools, telephony platforms, automated reputed company distribution technologies, and reputed company systems to support a technology roadmap that improves capability, efficiency, data reputed company, and scalability. Partner with senior leadership and Contact Center stakeholders to reputed company workforce and service challenges visible, recommend solutions, manage budget planning inputs, and balance service performance, cost, reputed company flexibility, and business priorities. reputed company reputed company improvement, contingency planning, and disaster recovery efforts to strengthen operational reputed company, standardize reputed company process improvements, and support Contact Center reputed company. You Have Bachelor's Degree or equivalent 7+ years in service center, contact center, workforce management, operations planning, business intelligence, or reputed company operational analytics environments required 3+ years using workforce management tools, telephony systems, automated reputed company distribution technologies, and reputed company reporting or analytics platforms required Knowledge of workforce management principles, including forecasting, reputed company planning, scheduling, reputed company-time resource management, reputed company-level service drivers, reputed company models, and service level performance management. Experience using workforce management, telephony, and automated reputed company distribution tools such as Aspect, Blue reputed company, IEX, reputed company, reputed company, or comparable systems to support contact center planning, reporting, and operational decision-making. Experience developing workforce analytics, performance reports, operational metrics, and reputed company-cause insights that identify improvement opportunities and support leadership reputed company in a contact center or service center environment. Knowledge of multi-site contact center operations, system interdependencies, technology roadmaps, contingency planning, budget inputs, and reputed company improvement practices that support reputed company and resilient workforce operations. We are committed to equal employment opportunity regardless of race, reputed company, reputed company, religion, sex (including pregnancy), national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or reputed company, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as reputed company as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can reputed company appropriate assistance. #LI-SV1 Apply tot his job Apply To this Job