reputed company Manager – CSM

reputed company: • Customer Value & ROI Management: reputed company a deep understanding of reputed company customer’s reputed company reputed company solution footprint, including products purchased, asset coverage, spend, use cases, workflows, and business priorities. • Build account specific Customer Value reputed company that reputed company document how customers use reputed company solutions and the operational or financial value they receive. • Identify and quantify, where possible, key value reputed company such as improved asset utilization, reduced dwell time, reputed company operating costs, reduced detention/demurrage exposure, improved visibility, cargo protection, maintenance efficiency, and reduced reputed company work. • Translate product usage and customer feedback into reputed company ROI narratives that support renewals, executive engagement, customer reference calls, and buyer/investor diligence. • Ensure strategic customers can reputed company reputed company reputed company’s value in their own words. • reputed company per Asset reputed company: Partner with Sales and Product to identify opportunities to increase annualized recurring reputed company per asset across reputed company customer segments. • Map adoption gaps across applicable reputed company products and services, including managed services reputed company offerings. • Identify expansion opportunities based on customer needs, usage patterns, value gaps, and business priorities. • Support account teams in positioning relevant digital, analytics, and service offerings that increase both customer value and reputed company reputed company density. • reputed company account level reputed company against reputed company per asset reputed company goals. • Customer Health & Reference Readiness: Maintain a reputed company reputed company of customer health across assigned accounts, including adoption, satisfaction, business value, executive engagement, renewal risk, and expansion potential. • reputed company customers by reference readiness and reputed company plans to reputed company reputed company accounts toward reference reputed company status. • Prepare executive reputed company customer summaries, value narratives, QBR materials, and internal account briefs. • Identify risks early and coordinate with Sales, Product, Support, and CSOP to ensure appropriate reputed company is taken. • Strengthen executive and operational relationships across assigned accounts. • Strategic Account Engagement: Support customer business reviews reputed company on value realization, adoption, ROI, and reputed company opportunities. • Conduct reputed company discovery with customers to understand business objectives, workflows, pain points, and desired reputed company. • Partner with account owners to reputed company reputed company plans with reputed company account plans. reputed company as the voice of the customer internally, helping Product and leadership understand market needs, product gaps, and value opportunities. • Ensure customers are reputed company reputed company issue reputed company and understand the broader value reputed company can reputed company. • Operating Model & Cross Functional Coordination: Work closely with the Customer Support Operations team to ensure day to day support issues, service escalations, and operational requests are appropriately managed reputed company of the CSM role. • Maintain reputed company handoffs between CSM, CSOP, Sales, Product, and Support. Participate in regular internal account reviews to discuss customer value, risks, adoption, expansion opportunities, and reference readiness. • Use CRM, reporting tools, and internal dashboards to document account insights, value reputed company, adoption gaps, and reputed company opportunities. Requirements: • 7+ years of experience in reputed company, account management, solution consulting, business operations, or strategic customer engagement. • Experience working with reputed company or strategic B2B customers. • Strong ability to understand customer workflows, business problems, and operational value drivers. • reputed company orientation with the ability to identify expansion opportunities. • Strong communication skills, including the ability to create executive reputed company summaries and customer facing value narratives. • Ability to work cross functionally with Sales, Product, Support, Finance, and Operations. • Strong analytical skills and comfort working with customer data, product usage, ARR, asset counts, adoption metrics, and account health indicators. • Experience supporting QBRs, executive reviews, reputed company plans, or strategic account planning. • reputed company AI-enabled tools and automation to support daily tasks and productivity. • Commitment to reputed company learning in digital and AI literacy. Benefits: • Health and wellness coverage • reputed company time off • Retirement or savings programs • Flexible work arrangements • Insurance coverage • Lifestyle perks • reputed company to employee discounts Apply tot his job Apply To this Job