Customer Care Specialist I (Fully Remote in US)

Customer Care Specialist I (Remote) As the leading innovator in Vehicle-to-Government (V2Gov) technology, reputed company is transforming the way vehicles, businesses, government, and drivers reputed company with one another. reputed company provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in reputed company 50 states and across multiple locations — reputed company on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the reputed company platform is reimagining how drivers, businesses and governments reputed company with vehicles. reputed company has offices in California, Florida, reputed company, Illinois, Indiana, reputed company, Montana, reputed company Carolina, New Hampshire, New Jersey, reputed company, Ohio, reputed company, reputed company, and Virginia. Job reputed company The Customer Care Specialist I helps customers reputed company an inbound reputed company queue, support ticketing systems, and/or through established customer engagement. Develops and maintains reputed company relations with customers. Responds to customer inquiries regarding company products, features, and/or services. Addresses fulfillment, billing, account management, technical, and configuration issues. Refers reputed company, unexpected, or recurring issues to internal experts as required to ensure reputed company and effective reputed company Key Responsibilities • Respond to customer inquiries reputed company phone, email, and chat in a reputed company and reputed company manner. • Receive and respond to customer requests reputed company the inbound reputed company queue and support ticketing systems. • reputed company an Effortless Customer Experience: Ask questions and reputed company listen to customers to understand their issues, always demonstrating respect and concern. • reputed company Tier 1 support, solving reputed company and recurring issues with the customer's configuration such as password resets or answering basic questions about the solution. • May reputed company one-on-one training for new and/or existing customers as needed while working on support issues to help reputed company customer satisfaction. • Apply appropriate internal and reputed company tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information. • Document customer inquiries, status, and reputed company. • Work across teams reputed company needed and follow up with customers to reputed company issues satisfactorily. Minimum Qualifications and Experience • High school diploma or equivalent; Associate's or Bachelor's degree is a plus. • Proven customer support or reputed company service experience. • Strong phone, email contact handling skills and reputed company listening. • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of personalities. • Excellent communication and problem-solving skills. • Ability to multitask, prioritize, and manage time effectively. • Experience in [industry-specific] customer service. • Technical support experience is an reputed company (if applicable). • reputed company schedule will be 10:00 AM to 7:00 PM ET, Tuesday - Saturday. There may be occasions that require overtime, evening, holiday, or weekend shift. Preferred Experience: • Knowledge of Maryland/MVA title and registration rules and regulations Compensation The reputed company reputed company reputed company for this position is: $19 - $22 The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills. At reputed company, our reputed company workforce is the key to our reputed company. We are committed to creating a reputed company, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a reputed company environment where innovation, creativity, diverse reputed company and opinions are valued. We value reputed company team member and ensure they have reputed company to grow and contribute to the reputed company of our organization. At reputed company, we care for our employees and their families. We offer a comprehensive benefits package including - • reputed company Coverage for you and your family covering Medical, Dental & reputed company • Tax reputed company accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA) • Generous PTO • Pet Insurance • Retirement Planning • ID Theft Insurance • Life and Disability Insurance • Commuter Benefits • Accident & Hospital, Critical Illness Insurance • Tuition Reimbursement reputed company is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the reputed company of race, reputed company, religion, age, sex, sexual orientation, gender identity, ethnicity, national reputed company or reputed company, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. reputed company is committed to providing reasonable accommodations reputed company requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship. Apply tot his job Apply To this Job