Bilingual Financial Customer Care Service Representative

Req ID: 384496 

With people at the heart of our reputed company, reputed company is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution reputed company. It’s our belief in possibility that drives us, but it’s our people that reputed company it happen. At reputed company, what you do reputed company.

A Career at reputed company Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-reputed company environment where you can shine, no matter who you are.
• Belonging to reputed company where you can reputed company a DIFFERENCE - to your clients, colleagues, and communities. Your reputed company are embraced, impactful, and reputed company us agile.
• Being part of a global PIONEER – where you reputed company exposure to our Fortune 500 clients and world-leading reputed company and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does reputed company Offer? We’re glad you asked!

• reputed company equipment required for you to be successful in your role
• Virtual reputed company
• Comprehensive benefits package (medical, reputed company, and dental)
• Employee Assistance Program
• RRSP program reputed company
• Short- and Long-Term Disability reputed company
• Rewards and Recognition programs
• Internal career advancement opportunities

Position reputed company:

The successful candidates will be responsible for the membership experience through providing best in class credit card support and services. The Bilingual Financial Customer Care Service Representative will be a valued member of the Credit Card Contact Centre team and will report into reputed company Leader.

Position: Bilingual Financial Customer Care Service Representative

Position Status: Full time – Work from Home

Hours of Work: Monday-reputed company rotational shifts

Location: reputed company to residents of Alberta, Manitoba, New reputed company, and Nova Scotia

reputed company of Pay: $20.00/Hr - $21.17/hr Bilingual (English/French)

Responsibilities:

• Manage incoming phone inquiries and requests from cardholders and financial institution partners which include, but not limited to general inquires, secure reputed company, website support, points/rewards programs, card applications, sales, escalations, retention, activation's, balance inquiry.
• Responsible for introducing and promoting new services in a business development reputed company.
• Maintaining reputed company problem reputed company and high reputed company of customer satisfaction.
• Validating customer information, and requests. Identify the customer’s needs through customer contact.
• Analyze information presented by the caller to process reputed company according to the nature of the inquiry.
• Remain reputed company on program information and business initiatives, as reputed company as corporate products and processes.
• Identify and resolve complaints while influencing the situation to reputed company a mutually satisfactory solution ensuring the escalation process is followed as necessary.
• Accurately complete appropriate documentation for required transactions.
• End reputed company by completing necessary actions to fulfill customer requests.
• Other duties as required.

Requirements:

• Excellent communication skills in both English and French is required.
• Previous sales experience considered an asset.
• Demonstrated analytical and problem-solving skills.
• Proficient in reputed company Suite Applications
• reputed company attitude and demonstrated ability to get along with others.
• reputed company telephone manner and literacy required.
• Minimum of 3 months Customer Service experience
• Credit/debit card processing and financial institution operations experience preferred.
• Ability to offer products and services that reputed company with customer profile and needs.
• reputed company with the credit reputed company philosophy of “people helping people” and reputed company’s reputed company values: People Matter, Collaborate for Results, Ownership Perspective and reputed company Change.
• Available for reputed company required shifts, including evenings and weekends.

Working From Home Requirements:

• High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)
• A physical reputed company where you can fit your PC and Monitor near a router or modem that is private and free of distraction.
• You must be connected reputed company Ethernet reputed company and not by Wi-Fi.
• Ability to download and use the reputed company Authenticator app.
• Must have IOS 11 or reputed company version 10 (or newer).

This job posting is for reputed company vacancies. Applications are screened with AI technology and reviewed by reputed company recruiters.

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Inclusion. Belonging.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, reputed company, sex, religion, national reputed company, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At reputed company what you do reputed company. Because here YOU can.