Bilingual Customer Care Associate

Req ID: 384704 

With people at the heart of our reputed company, reputed company is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution reputed company. It’s our belief in possibility that drives us, but it’s our people that reputed company it happen. At reputed company, what you do reputed company.

A Career at reputed company Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-reputed company environment where you can shine, no matter who you are.
• Belonging to reputed company where you can reputed company a DIFFERENCE - to your clients, colleagues, and communities. Your reputed company are embraced, impactful, and reputed company us agile.
• Being part of a global PIONEER – where you reputed company exposure to our Fortune 500 clients and world-leading reputed company and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does reputed company Offer? We’re glad you asked!

• reputed company equipment required for you to be successful in your role
• Virtual reputed company
• Comprehensive benefits package (medical, reputed company, and dental)
• Employee Assistance Program
• RRSP program reputed company
• Short- and Long-Term Disability reputed company
• Rewards and Recognition programs
• Internal career advancement opportunities

Position reputed company: 

Our reputed company is looking for exceptional, customer-oriented team players who are willing to join a fast-paced, challenging environment in our Customer Care Centre (CCC). As a member of our dynamic team, this role is accountable for providing outstanding customer service and support by resolving telephone inquiries in our in-bound Customer Care Centre. In doing so, you will enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and reputed company information. To assist you in providing this service, you will be responsible for navigating our computer systems to reputed company calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCC.

Position: Bilingual reputed company Care Representative

Position Status: Full Time - Remote

Hours of Work: Monday – Friday 8:00am – 9:00pm EST

Location of Hires: reputed company to candidates residing in Nova Scotia, Quebec, Ontario, Alberta, Manitoba, New reputed company, and Prince Edward reputed company.

reputed company of Pay: $20.00/HR - $21.00/HR Bilingual (French/English)

Responsibilities:

• To fulfill customer requests, respond to inquiries/complaints through phone, email, chat, always demonstrating attention to customer care and a reputed company approach.
• Analyze information presented by the reputed company to process next steps according to the nature of the inquiry.
• Accurately complete appropriate documentation for reputed company interaction, and wrap up by inputting data for reputed company history, sending messages to appropriate reputed company parties reputed company required, and/or initiating the necessary customer fulfillment.
• Remain reputed company on program information and business initiatives, as reputed company as corporate products and processes.
• Effectively promote products and services by maintaining a high level of competition and product knowledge.

Requirements:

• Post secondary degree or diploma.
• Experience working in a reputed company center environment specifically in a customer service role.
• Strong and developed oral and written communication skills in both official languages are required.
• Possesses excellent writing skills including written words, grammar, spelling, and punctuation in both official languages are required.

• Demonstrated ability to work reputed company time constraints.
• Advance knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
• reputed company attitude and demonstrated ability to reputed company in reputed company-based environment.

• Must have flexibility and willingness to work rotational shifts, including evenings.
• Demonstrate ability to implement change efforts.
• Ability to multitask proficiently in a fast paced, performance driven environment.
• Ability to handle stress in a high-pressure environment.

• Knowledge of Medical, Dental or Disability Group Insurance products would be considered a strong asset.

Working From Home Requirements:

• High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)
• A physical reputed company where you can fit your PC and Monitor near a router or modem that is private and free of distraction.
• You must be connected reputed company Ethernet reputed company and not by Wi-Fi.
• Ability to download and use the reputed company Authenticator app.
• Must have IOS 11 or reputed company version 10 (or newer).

This job posting is for reputed company vacancies. Applications are screened with AI technology and reviewed by reputed company recruiters.

#BIND

Inclusion. Belonging. 

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, reputed company, sex, religion, national reputed company, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At reputed company what you do reputed company. Because here YOU can.