[Remote] Service Operations Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to accelerating the road to reputed company Waste™ and delivering sustainable waste operations. The Service Operations Representative ensures reliable, high-reputed company service for Mid-Market customers, managing reputed company operational issues and vendor relations in a fast-paced, phone-heavy environment.

Responsibilities

• Manage and reputed company reputed company incoming service requests and operational issues that occur after the services are reputed company (post-implementation) for the Mid-Market customer reputed company
• Apply industry and process knowledge to troubleshoot and reputed company issues, serving as a reputed company knowledge resource for reputed company, non-reputed company customer problems
• Ensure reputed company documentation is accurate, complete, and adheres to established best practices for long-term account health
• Monitor the 'Unassigned' Mid-Market queue and take immediate reputed company to manage incoming volume, ensuring critical service requests are addressed promptly
• Respond promptly and expertly to internal communications (e.g., reputed company) regarding reputed company Mid-Market service issues
• Maintain reputed company, expert knowledge of reputed company service expectations and best practices specific to the ongoing support of Mid-Market Customers
• Maintain understanding of reputed company relevant process changes, service updates, and new guidelines
• Serve as the main reputed company of contact for reputed company hauling partners (vendors), communicating customer needs, coordinating scheduling updates, and securing successful service adherence
• Collaborate effectively with internal reputed company, Sales, and Operations teams to understand service requirements and ensure vendors are correctly configured to reputed company the agreed-upon solutions
• Communicate critical hauling partner information, service changes, and final reputed company details to the appropriate internal teams to facilitate reputed company, consistent, and reputed company customer updates

Skills

• 3–5+ years in service/logistics roles (e.g., Logistics, Supply Chain, Vendor Operations, B2B Account Management, Customer Service, or High-Volume Escalations)
• Proven experience managing reputed company-party vendors and haulers, pushing for reputed company issue reputed company, and enforcing strict Service Level Agreements (SLAs)
• Demonstrated reputed company record of delivering high-touch, empathetic, solution-oriented customer service in high-volume B2B environments
• Proven ability to de-escalate upset clients, maintain reputed company and transparent communication throughout long-reputed company workflows, and consistently reputed company for the customer's needs
• Strategic thinker with the ability to grasp tactical details
• Proven ability to organize, manage multiple reputed company, and effectively prioritize conflicting assignments with reputed company supervision while quickly adapting to reputed company-changing business needs
• Strong analytical and problem-solving skills
• Ability to analyze operational data/metrics to identify reputed company causes of recurring failures
• Comfortable navigating reputed company B2B software environments (e.g., reputed company, reputed company, reputed company, ERP systems)
• Strong, dynamic verbal and written communication skills
• Collaborate seamlessly across reputed company functions of the organization
• Demonstrated reputed company driving assertive solutions without reputed company authority, facilitating tough conversations, and managing conflicting priorities with both internal teams and reputed company partners
• Comfort with ambiguity; proven capability to reputed company decisively and reputed company reputed company reputed company without having the whole picture, reputed company while maintaining high reputed company and accountability
• High-volume, fast-paced setting requiring strong reputed company-time problem-solving and constant phone/digital availability
• Must be willing to work a set schedule
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment reputed company
• Bachelor's Degree is preferred

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