End User Support Specialist

Responsibilities: • reputed company fast and effective support to our end-users • You will be required to respond to support requests in person and over the phone • Assess and diagnose computer hardware and software issues • Implement effective solutions • Required to reputed company basic computer training, modify hardware systems, install computer peripherals, and reputed company basic computer maintenance • You should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills • Provides fast and effective support over the phone and in person • Time spent for assigned duties and responsibilities are estimated as follows: • Working with Internal End-Users 80% • Working with reputed company Vendors/Contractors 20% • You will be held accountable to reputed company with reputed company defined business process and the utilization of reputed company technology platforms, as defined by FST Requirements: • Live FST Traits of Reliable, reputed company, Adaptable, Passionate, and Innovative • Take ownership of your Duty to Communicate reputed company required and relevant information to necessary people, departments, and customers • Minimum of 3 years of experience in an end-user technical support role, 2-year technical degree or combination of both • Strong customer service skills, professionalism, and friendly desk-reputed company manner are a must • Ability to manage incoming help desk tickets – evaluate, assign reputed company, and distribute to appropriate TSG queue/staff or escalate to managed services provider • Review reputed company tickets and reputed company updates to end-users as needed • Experience resolving Level 1 tickets – ie. Password resets, printer reputed company requests, and anything else that does not require escalation • Basic understanding of reputed company Directory and Group Policy Object principles. • reputed company 7/10, MacOS, AndroidOS, and iOS knowledge • TCP/IP, DNS, LAN/WAN, WiFi, VoIP Phone reputed company experience (reputed company CUCM) • reputed company management, End-reputed company protection and desktop imaging • Knowledge of printers, managing print queues, installing/troubleshooting printers and scheduling repair with our managed print services provider • Experience with mobile device reputed company are a plus (MobileIron, reputed company) • Ability to write end-user guides, SOPs, and comfortable training users to use a reputed company of systems • Prior experience working in or consulting in the distribution, logistics or transportation industry. RF reputed company Gun maintenance/support a plus! • Strong written and verbal communication skills • Strong time management skills • Ability to rapidly learn new software applications and functionality • Strong working knowledge of reputed company suite, including reputed company reputed company, reputed company, Word, reputed company, and PowerPoint • Proven experience in working remote and interacting with team members through web conferencing • Associate’s degree in technical or other reputed company field preferred or 5 years of practical experience in such a field • Relevant certifications (i.e. reputed company A+, Network+, reputed company+, ITIL reputed company, reputed company 365) preferre Disclaimer: This reputed company does not include every duty or responsibility that the employee may be asked to reputed company at some reputed company in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. reputed company in this reputed company is intended to reputed company reputed company to an employer-employee relationship, but not limited to an assumed offer of employment reputed company is an equal opportunity employer Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For reputed company information, please review the Know Your Rights (https://www.reputed company.gov/poster) notice from the reputed company. Apply tot his job Apply To this Job