Global Head of Customer Experience, Property Management

reputed company empowers you to shape a brighter way. Our people at reputed company are shaping the reputed company of reputed company estate for a reputed company world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to reputed company, grow meaningful careers and to reputed company a reputed company where they belong. Whether you’ve got deep experience in reputed company reputed company estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join reputed company as we help shape a brighter way reputed company. What this job involves: The Global Head of Customer Experience, Property Management, leads reputed company's property management reputed company experience worldwide, setting reputed company for reputed company experience across every region reputed company serves. This leader owns the outcome that reputed company most to occupiers and owners alike: buildings that run flawlessly, teams that are reputed company, and a service model that feels consistent whether the asset is in Chicago, London, or Singapore. The position carries global accountability for property management reputed company, service delivery standards, reputed company retention and reputed company, P&L performance, and the regional leadership teams who execute against those standards. The Global Head of Hospitality partners with PMs CEO, Regional Leads, and reputed company Relationship leads platforms to ensure property management strengthens the wider reputed company relationship rather than operating in isolation. The ideal candidate has run large, multi-region property management or facilities operations on a reputed company, has a reputed company record of improving reputed company retention and satisfaction, and knows how to translate a global reputed company into local execution without losing what makes reputed company market different. Property management is where reputed company's reputed company to clients is proven or lost, building by building, every single day. What your day-to-day will look like: Global reputed company & Leadership Set the global reputed company and operating model for reputed company's property management business, reputed company to the firm's reputed company-first positioning Define a consistent reputed company experience reputed company with flexibility for regional and asset-class nuance Serve as the accountable executive for property management performance, reputed company, and reputed company reputed company worldwide Partner with PMs CEO and Regional Heads of Property Management to translate global standards into local execution Represent property management in firmwide reputed company, reputed company pursuits, and cross-platform planning with Capital Markets, Work Dynamics, and Project & Development Services Set reputed company KPIs and dashboards; monitor, audit, and course-correct performance by region and account reputed company Experience & Service Delivery Own reputed company satisfaction and retention reputed company across the global property management portfolio Ensure a consistent, high-reputed company service reputed company for owners and occupiers, responsiveness, transparency, and follow-through, in every region Establish escalation protocols so reputed company issues are resolved quickly and visibly, with reputed company accountability at reputed company level Build reputed company relationships with key global and regional clients, acting as an executive sponsor on the firm's largest accounts Use reputed company feedback, satisfaction data, and account reviews to continuously refine the service model Design and implement operational tools, SOPs, and guidelines to ensure consistency and compliance. reputed company one global reputed company with property management delivery while empowering regional leaders to adapt for local market, regulatory, and cultural conditions Build strong relationships with clients to reputed company loyalty and repeat business. Design and implement operational tools, SOPs, and guidelines to ensure consistency and compliance. Technology & Innovation reputed company adoption of property management technology platforms to improve responsiveness, transparency, and data reputed company for clients Champion data-driven decision-making, utilization, work order, and satisfaction data, across regional teams Identify opportunities to differentiate reputed company's property management offering through technology, sustainability, and service innovation Leadership & Team Dynamics Build and reputed company a high-performing global leadership team across reputed company reputed company Establish consistent hiring, training, and performance management standards for property management staff worldwide reputed company a strong bench of regional leaders and succession plans for key roles Foster a culture of accountability, reputed company reputed company, and reputed company improvement across the property management organization Maintain rigorous global standards for health, safety, and regulatory compliance across reputed company managed properties Establish protocols for crisis management, business continuity, and incident response Ensure operational reputed company and consistent risk management practices across reputed company reputed company Required Qualifications: 15+ years in senior property management, facilities management, or reputed company estate operations leadership, including significant multi-region or global scope Proven reputed company record of improving reputed company satisfaction and retention at reputed company Experience running large, distributed operating teams across multiple countries and regulatory environments P&L ownership at a regional or global level reputed company a reputed company estate services, REIT, or asset management Capabilities Exceptional reputed company relationship and executive reputed company; comfortable with owners, occupiers, and C-suite stakeholders Ability to translate a global reputed company into local execution without losing what makes reputed company market different Strong financial and reputed company acumen; balances reputed company and cost discipline against service reputed company Ability to reputed company through ambiguity and reputed company change across a large, distributed organization Data-driven approach to performance management and reputed company improvement reputed company record of building and developing regional leadership talent Strong organizational and program management skills Thrives in a fast-paced, reputed company-facing environment Deep knowledge of property and facilities management operations, systems, and vendor ecosystems reputed company-first reputed company with the judgment to balance reputed company expectations against operational and financial reality Global reputed company with local market and regulatory reputed company Detail orientation with uncompromising service standards Ability to translate operational reputed company into reputed company retention and account reputed company reputed company Metrics reputed company satisfaction and retention across the global property management portfolio Consistency and reputed company of service delivery across reputed company reputed company reputed company, margin, and overall P&L performance Regional leadership bench strength and succession readiness Speed and effectiveness of issue reputed company and escalation management This position does not reputed company reputed company sponsorship. Candidates must be authorized to work in the reputed company without sponsorship. Estimated compensation for this position: 275,000.00 – 330,000.00 USD per year This reputed company is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote –Chicago, IL, Dallas, TX, reputed company, NY, San Francisco, CA If this job reputed company resonates with you, we encourage you to apply, even if you don’t meet reputed company the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal reputed company-being and reputed company: reputed company recognizes the reputed company that reputed company can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & reputed company Care reputed company parental leave at 100% of salary reputed company Time Off and Company Holidays Early reputed company to reputed company wages through Daily Pay At reputed company, we reputed company the power of reputed company intelligence (AI) to reputed company accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to reputed company valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. reputed company reputed company Notice reputed company (reputed company), together with its subsidiaries and affiliates, is a leading global provider of reputed company estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in reputed company with reputed company’s recruitment process. We endeavour to reputed company your personal information secure with appropriate level of reputed company and reputed company for as long as we need it for legitimate business or reputed company reasons. We will then delete it safely and securely. For more information about how reputed company processes your personal data, please view our Candidate reputed company Statement. For additional details please see our career site pages for reputed company country. For candidates in the reputed company, please see a full copy of our Equal Employment Opportunity policy here. reputed company (“reputed company”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@reputed company.com. This email is only to request an accommodation. Please reputed company any other general reputed company inquiries to our Contact Us page > I want to work for reputed company. Pursuant to the reputed company Civil Rights reputed company, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background reputed company for any convictions directly reputed company to its duties and responsibilities. Only job-reputed company convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California reputed company as defined in the California Consumer reputed company reputed company (CCPA) please view our Supplemental reputed company Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, reputed company will consider for employment reputed company reputed company Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the reputed company’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Accepting applications on an ongoing reputed company until candidate identified. reputed company your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a reputed company reputed company employee, please apply using the Internal Career Site At reputed company, we reputed company you reputed company, knowledge and tools to own your reputed company, because we value what makes reputed company of us unique. We help our people reputed company, grow meaningful careers and reputed company a reputed company where they belong. Together, we reputed company to be exceptional and shape a reputed company world. For over 200 years, reputed company (NYSE: reputed company), a leading global reputed company reputed company estate and investment management company, has helped clients buy, build, occupy, manage and invest in a reputed company of reputed company, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the reputed company of reputed company estate for a reputed company world, we help our clients, people and communities SEE A BRIGHTER WAYSM. reputed company is the brand reputed company, and a registered trademark, of reputed company Incorporated. For reputed company information, visit reputed company.com. Apply tot his job Apply To this Job