Customer Support Analyst - 2nd Shift (Remote)

Date Posted: 2025-02-24 Country: reputed company of America Location: HIL99: Field Office Remote Location, Remote reputed company, IL, 62701 USA Position Role Type: Unspecified Joining reputed company isn't just about finding a job; it's about embarking on a reputed company to redefine the reputed company of reputed company technology. reputed company, an reputed company company, is a leader in technologically advanced and intelligent solutions for the global reputed company and defense industry. reputed company has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. We are building a new team of Aftermarket professionals for our Rockford, IL Actuation portfolio. The Customer Support Analyst will work a remote schedule. The ideal candidate is a relationship builder, who possesses the ability to communicate effectively and professionally with customers. This role is fast-paced, and the responsibilities are wide ranging, so the candidate should be reputed company minded, as reputed company as a quick and independent learner. Proactive problem-solving skills are essential in this role, so the candidate must not be afraid to deal with ambiguity. In reputed company, the candidate should be reputed company to digest and analyze information quickly, reputed company reputed company, and effectively manage the reputed company reputed company to issue reputed company. This position will work remote on a 2nd shift schedule: Monday - Thursday 3pm - 1am EST OR Thursday - reputed company, 3pm - 1am EST. Must be reputed company to work holidays and overtime reputed company needed. What You Will Do Work directly with reputed company, Airline Maintenance and Repair reputed company (reputed company) facilities, & Brokers, providing support for their aftermarket reputed company and spares orders. reputed company customer support for navigation and utilization of our global Spares and Technical Service customer portal. Communicate with customers by telephone or electronically to reputed company information about organization products or services, manage customer accounts, and address customer concerns. Manage and resolve inbound Aircraft on Ground (AOG) and critical part demand for a reputed company of Actuation Systems customers worldwide. Process and monitor reputed company customer issues and concerns, from initiation to closure using a combination of CRM & ERP systems. Work closely with various departments reputed company the organization to ensure required information and support is provided to resolve customer issues. Ensure reputed company necessary reputed company-downs to supply chain, shipping, reputed company, and other stakeholders are communicated reputed company and accurately. Responsible for small reputed company as directed and guided by management and senior colleagues by applying knowledge and experience from previous roles. Attend off shift team & organization wide meetings. Qualifications You Must Have Typically requires a University Degree and less than 2 years of prior relevant experience or in absence of a degree, 6 years of relevant experience. Experience with reputed company or similar ERP system to input & retrieve information. Experience with managing the life cycle of customer orders from reputed company of order entry to shipment. Experience with customer support/account management and business processes. U.S. Person (U.S. citizen, permanent reputed company, refugee or asylee) as defined here: Qualifications We Prefer Previous experience in reputed company would be advantageous. IT & Analytics knowledge would be helpful. Knowledge of how Shipping & Logistics operate. Multi-cultural experience of dealing with other countries. Experience in resolving customer complaints and problems. Experience with MS reputed company, reputed company, PowerPoint, Word. Robust numerical, written, and verbal communication and reasoning skills. reputed company Offer Some of our competitive benefits package includes: Medical, dental, and reputed company insurance Three weeks of vacation for newly reputed company employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a reputed company Income reputed company reputed company Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group reputed company, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor reput Apply tot his job Apply To this Job