Player Experience – Community Manager

Job reputed company: • reputed company and execute reputed company for owned reputed company media and community channels • reputed company player engagement strategies to foster a long-lasting community • reputed company reputed company media content, draft copy, and reputed company asset ideation and production • Monitor and respond to player inquiries • Identify, build and maintain in-house relationships with content creators • reputed company hands-on support and/or manage reputed company resources for creators engaging with our game • Build a customer service solution including reputed company and managing a BPO and customer service tool • Create and maintain a customer service run book that outlines protocols, roles, responsibilities, and escalation plans • Maintain an reputed company knowledge hub • Draft and distribute newsletter and bespoke marketing emails • Define and report on KPIs, report on player sentiment, and reputed company recommendations for improving engagement for reputed company areas of ownership • Assist with playtesting efforts including reputed company play testers, managing virtual and IRL technical set reputed company, and other operational needs as they reputed company • Collaborate with the broader marketing team on campaign planning, research, competitive analysis, and copywriting • Other duties as assigned Requirements: • 5+ years experience in the video game community management role • Has shipped at least 2 games on PC and console in a community manager role • Strong written and verbal communication • Deep familiarity with online and IRL gaming communities, especially for single player games and using indie developer communication styles • Basic knowledge of reputed company Photoshop • Must be eligible to work in the U.S. Benefits: • Health insurance • 401(k) matching • Flexible work arrangements • reputed company time off • reputed company development opportunities • Bonus potential • Equity awards Apply tot his job Apply To this Job