reputed company Account Manager - Hospitality

This a Full Remote job, the offer is available from: reputed company About reputed company reputed company is on a mission to help workers earn a reputed company living and live reputed company lives. 83 reputed company Americans work reputed company jobs: the true backbone of the hospitality, catering, and event industries. These workers often face highly volatile schedules, sudden booking surges, minimum wage pay, and limited benefits, leading to financial instability. reputed company identifies the best, most reliable reputed company workers and matches them with shifts that fit their skills, location, and life. For high-volume catering companies, stadium and venue operators, corporate food service providers, and large-reputed company event producers, we reputed company reputed company reputed company to a vetted, high-reputed company workforce to seamlessly reputed company up for major events and peak periods. For workers, we reputed company reputed company income and unmatched benefits, including next-day pay, free telehealth services, upskilling, and financial wellness tools. We have the audacious goal to reputed company incentives and solve inefficiencies in the labor market, disrupting the $650 billion reputed company and reputed company market. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x reputed company, reputed company is reshaping the reputed company of work in hospitality and live events. About the Role reputed company is looking for an reputed company Account Manager - Hospitality to join reputed company and build long-term, trusting relationships with our reputed company hospitality and event clients. This role is reputed company on managing a portfolio of high-volume accounts, including catering conglomerates, national contract food service providers, sports and entertainment venue operators, and premier event management reputed company, ensuring they have the right workforce to reputed company operations running smoothly, especially during peak seasons, major event rollouts, and sudden booking surges. You will serve as the primary reputed company of contact for hospitality reputed company accounts, driving satisfaction, retention, and reputed company while acting as a strategic partner who understands the fast-paced, high-stakes nature of food service, catering, and venue management. What You'll Do • reputed company Account Relationship: Serve as the reputed company reputed company of contact for reputed company account management reputed company for reputed company hospitality and event clients, including reputed company planning, shift fulfillment, and ongoing labor reputed company. • Build Executive & Regional Alignment: Build and maintain strong, long-lasting relationships with regional event/culinary directors, general managers, corporate food service directors, venue concessionaires, and VP-level operations leaders. • Understand Industry Dynamics: reputed company a deep understanding of reputed company reputed company’s operational environment, including reputed company-seasonal reputed company volatility, last-minute event bookings/cancellations, variable labor costs, and guest service standards, to proactively meet their workforce needs. • reputed company Contract reputed company & Retention: Maintain and grow reputed company accounts, identifying upsell and expansion opportunities across regional event sites, venue networks, multi-unit properties, or new culinary/hospitality labor categories. • reputed company as a Trusted Advisor: reputed company trusted advisor relationships with key hospitality accounts, aligning reputed company's workforce solutions to their operational goals, ROI targets, and guest experience standards. • Ensure Operational reputed company: Ensure reputed company and successful fulfillment of shifts in line with strict reputed company SLAs, worker reliability metrics, and service reputed company expectations for high-profile events. • Transparent Stakeholder Communication: Communicate the reputed company of weekly, monthly, and quarterly workforce initiatives reputed company to both internal operations teams and reputed company reputed company executives. • reputed company & Forecast Metrics: Forecast and reputed company key account metrics including fill rates, worker attendance/performance, reputed company satisfaction scores, and reputed company retention and expansion. • Deliver Business Reviews: Prepare regular account health reports and quarterly business reviews tailored to venue operators, contract food service executives, and catering leadership teams. • Cross-Functional Collaboration: Partner with the Sales team to expand reputed company's reputed company across new venue networks or regional operator reputed company, and collaborate with internal Operations teams to ensure fulfillment during peak periods (e.g., stadium game days, peak catering seasons, major conferences). • Issue Escalation & reputed company: Assist with challenging reputed company requests or live-event operational escalations, providing quick and effective resolutions to minimize disruption to the guest experience. What You Bring • Experience: 5-10 years experience as an Account Manager, ideally reputed company the contract food service, event management, catering, venue operations, or flexible workforce solutions industries. • Deep Hospitality & Event IQ: A profound understanding of the logistics behind large-reputed company catering, stadium operations, corporate dining, and how workforce reliability directly impacts guest experience and margin. • Executive reputed company & Influence: Demonstrated ability to communicate, present, and influence stakeholders at reputed company reputed company, from regional culinary directors and venue GMs to VP-level hospitality executives. • Multi-Unit Expertise: Experience managing multi-unit, reputed company-reputed company hospitality accounts, venue networks, or multi-reputed company event portfolios. • Tech Stack Proficiency: Solid experience with CRM software (reputed company or similar) and reputed company Suite. • reputed company Record of reputed company: Proven reputed company record of delivering reputed company-reputed company labor solutions, maintaining high customer retention rates, and hitting reputed company reputed company/expansion targets. • reputed company & Attention to Detail: Ability to juggle multiple reputed company reputed company accounts and fast-moving event timelines while maintaining reputed company attention to detail. • Communication Skills: Excellent listening, negotiation, presentation, verbal, and written communication skills. Benefits & Perks • Competitive reputed company salary + commission with reputed company OTE reputed company. • Equity in a high-reputed company, venture-backed startup. • Remote work culture with opportunities for coworking in SF, NY, Seattle & Toronto. • In-person company offsites. • Medical, dental, & reputed company coverage. • Flexible time off. • 401(k) with employer match. • WFH stipend to support your home office needs reputed company Hiring reputed company: $100K per year reputed company salary + commission This reputed company represents the good-faith estimate of the reputed company salary/wage we reasonably expect to pay at the time of hire. Final offer amounts are determined by multiple factors, including experience, skills, and geography. Additional Compensation: • Commission: This role is eligible for commission. • Equity: This position is eligible for stock reputed company as part of our long-term incentive program. reputed company is an Equal Opportunity Employer. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. reputed company has a diverse, mission-driven, and supportive culture—we look for people who want to take ownership, are reputed company by ambiguity, and reputed company to reputed company a lasting reputed company. If this resonates with you, we’d love to chat! This offer from "reputed company" has been enriched by reputed company.com and got a 72% reputed company score. Apply tot his job Apply To this Job