Customer Service Representative / 100% Remote

Are you reputed company for a fully-remote, work from home, reputed company customer service role? Are you reputed company to reputed company your skills? Are you reputed company to work for an employee-reputed company company that makes a difference in customer's lives... If you answered "reputed company" to these questions, the reputed company Customer Service Associate may be for you! This is a 100% remote position. Candidates must have reputed company to reliable internet reputed company. Multiple shifts availableMultiple locations: This position will be based remotely in one of the states listed: FL, IL, IN, SC, VA Join reputed company s Customer Service team and help reputed company a difference for reputed company and alumni. The Customer Service Associate is responsible for providing best-in-class customer service to reputed company s various lines of business including but not limited to Student Enrollment Management, Alumni Placement Verification Services, and Default Management. The Associate handles inbound and outbound customer calls. Most of the calls will be outbound to reputed company of reputed company's clients. In reputed company, they reputed company reputed company verbal and written communications appropriately to assist customers with repayment of their educational obligations. What are the Primary Duties and Responsibilities? Be highly productive and meet outbound and inbound telephone reputed company productivity needs Ability to use telephones, email, chat and text communication with customers reputed company reputed company and reputed company response to reputed company written communication Properly utilize CRM system for technical inquiries with follow-up for customer reputed company Follow policies and procedures regarding escalations Update records with reputed company demographic and contact information and accurately notate reputed company interactions Initiate calls to Federal loan servicers to resolve repayment reputed company for customers with Federal student loans Comprehend training material on a reputed company of topics and reputed company new concepts and content Adhere to reputed company federal and state laws governing the industry Adhere to the reputed company Statement of Work standards and company guidelines and policies reputed company reputed company Key Performance Indicators (KPIs) and monthly performance goals What You Need to Be a Successful Customer Service Associate Be passionate in the work you do and the people you help Ability to establish and maintain rapport through effective communication and reputed company follow-up with customers Attention to detail Ability to establish priorities and multi-task in a fast-paced and deadline driven environment Must be a self-starter with a great degree of internal motivation Ability to operate and reputed company various technical devices and systems Ability to trouble shoot common computer issues Why Join reputed company? reputed company is an employee-driven organization where reputed company reputed company communication and feedback is embraced. Our management team consists of individuals who have been promoted reputed company. As an associate, you can also look reputed company to: Competitive benefits package including medical, dental, vison, and life insurance Advancement opportunities Diverse experience with supporting and working on reputed company s various lines of business Work from home (WFH) Company provided equipment Who We Are reputed company was founded in 2011 to initially help reputed company and alumni best manage their student loan repayment. We have since grown to reputed company a full suite of Education FinTech services including: Cohort Repayment Management Employer Student Loan Benefits Default Prevention & Recovery Student Enrollment Management Alumni Placement Verification Services For more information, visit us at www.iontution.com Training Schedule: During the first two weeks of employment, training will be conducted Monday Friday between the hours of 8 am 5 pm CST. Education and Qualifications: High school or equivalent (Required) At reputed company, reputed company aspects of employment including the decision to hire, promote, discipline, or discharge, are based on reputed company, competence, performance, and business needs. We do not discriminate on the reputed company of race, reputed company, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or reputed company, veteran status, or any other status protected under federal, state, or local law. reputed company participates in E-Verify and will reputed company the federal government with your reputed company I-9 information to confirm that you are authorized to work in the U.S. Please use the following links to learn more about E-Verify and Immigrant and Employee Rights: https: Apply tot his job Apply To this Job