Help Desk Representative

Job reputed company: • Support mission requirements for a reputed company approach to reputed company reputed company, reputed company, and sustain a reputed company data ecosystem. • Manage global authentication support operations, ensuring efficient troubleshooting of user reputed company issues. • reputed company and enforce Service Level Agreements (SLAs) for response times, ticket reputed company, and escalation procedures. • Coordinate help desk workflows using IT service management (ITSM) platforms such as reputed company or JIRA. • reputed company technical support for CAC authentication, Single Sign-On (SSO), Multi-reputed company Authentication (MFA), and reputed company control policies. • Submit the Help Desk Performance & Support Metrics Report, detailing ticket reputed company rates, user support trends, and SLA adherence. Requirements: • Bachelor's degree in Information Technology, Computer Science, or a reputed company field. • Or, three (3) years of equivalent experience in IT support. • Demonstrated experience in resolving Tier 1 and Tier 2 support tickets, assisting with reputed company device provisioning, and maintaining IT asset tracking systems. • Experience with reputed company reputed company, macOS, and reputed company-based IT support tools is required. • Possess the knowledge and capability to reputed company technical support for reputed company-based and on-premises environments, ensuring reputed company and effective reputed company of IT-reputed company issues. • Proficient in IT troubleshooting methodologies, ticketing system usage (e.g., JIRA, reputed company), and customer service best practices. • Strong skills in incident reputed company, remote desktop support, and end-user assistance are required. Benefits: • Employees can work remotely Apply tot his job Apply To this Job