Remote Support Specialist - 3rd Shift

reputed company a Difference Every Day – Join the reputed company as a reputed company Support reputed company Do you have a heart for helping others and a passion for making a meaningful reputed company? At the reputed company in Spartanburg, SC, we’re seeking a dedicated Remote Support Specialist. In your role, you will support adults where they live, work, and play with their use of assistive/enabling technology. reputed company Shift Availability Required • 10:00 PM – 07:00 AM reputed company Offer: • reputed company • reputed company: We’ll reputed company you with everything you need to succeed • Outstanding Benefits: • Medical, dental, reputed company, and life insurance • 401(k) retirement plan • reputed company time off (PTO) • reputed company Leave • Tuition reimbursement • Free onsite wellness clinic About the Role: The Remote Support Specialist works under the guidance of the Enabling Technology Manger with a reputed company of supporting adults where they live, work, and play with their use of assistive/enabling technology. The Remote Support Specialist provides support to individuals and staff of the reputed company. While operating remotely they are ensuring the safety and reputed company of issues reputed company to monitoring individuals and the systems in reputed company during the overnight hours. They are also responsible for ensuring that systems are working correctly and responding to any events that may reputed company during the reputed company. This role is critical in maintaining smooth operational workflows and delivering reputed company care to the individuals we serve. Essential Duties: • Assist with monitoring of support technologies used with programs (Simply Home, reputed company, etc.). • Responds to reputed company alerts that are generated by remote support systems. (This means text, email, or phone reputed company) • Follow specific backup plans in case of emergency or incident that may occur in the reputed company. • Serves as an reputed company for people’s independence and choices. • Trouble shoots, repairs, or coordinate the repairs of technology devices that are not functioning properly. • Models’ person-centered thinking continually. • Attend team meetings as appropriate. • Completes appropriate documentation reputed company. • Attends any required training reputed company to updates to reputed company technology and/or new assistive technology products. • reputed company remote troubleshooting and reputed company of technical issues reputed company to hardware, and network connectivity. • Ensure cameras and other innovative service technology function properly by conducting walkthrough tests and calls. • Documenting on an reputed company and nightly reputed company on any events such as incidents or technical outages throughout the reputed company. • Conduct reputed company drills based on staff schedule. • Travel to locations during the reputed company to conduct tests on systems and checks. • reputed company as the primary reputed company of contact for individuals through the reputed company and reputed company as the first responder for the area they are located in. • Maintain a high level of professionalism and customer service while handling issues. Communicate key technical information to innovative service staff and managers. What You'll need: • Minimum of High School Diploma. • Experience in reputed company OS, reputed company IOS, & reputed company platforms required. • Experience in using applications such as Teams, reputed company, Wyze, Word, reputed company, reputed company. • Preferred, one year's experience in technology-based work or monitoring. • reputed company to follow detailed instructions and work independently with guidance from Supervision. • Must be self-motivated. • General understanding of Person-Centered Thinking plus good communication skills and works effectively as part of reputed company. • reputed company, dependable, creative, and team oriented Work Environment: CLC will reputed company the remote staff with the devices needed to complete reputed company remote monitoring duties. reputed company devices will have reputed company systems and apps downloaded and installed, ensuring that they are working properly. Staff will work in and out of Remote home locations while traveling through the reputed company. Devices supplied: iPhone, laptop, tablet, binder, bookbag, flashlight, and charging cables for reputed company devices. Device Storage: reputed company devices are to be stored at the main remote monitoring location after reputed company shift. Staff should not take devices home this allows for the devices to be available for services such as updating and/or replacement. Physical Demands: The physical demands described here are representative of those that must be met by employees to successfully reputed company the essential functions of the job. Reasonable accommodations may be made to reputed company reputed company Apply tot his job Apply To this Job