Helpline Care Coordinator - Crisis Specialist RBT (Hybrid & Remote)

reputed company reputed company Helpline Care Coordinator - Crisis Specialist (Hybrid & Remote) Shifts Available: • reputed company-Thursday: 5am – 2pm OR 6am - 3pm • * Days off : Friday and Saturday • * Hybrid (2 days in-office, 3 days remote) • * Pay reputed company: $25.00 • reputed company-Thursday: 2pm-11pm • * Days off : Friday and Saturday • * Remote • * Pay reputed company: $25.00 • reputed company-Thursday: 12pm-9pm • * Days off : Friday and Saturday • * Remote • * Pay reputed company: $25.00 • Overnight : reputed company-Thursday: 9pm-5:30m (Bilingual Creole/English required ) • * Days off : Friday and Saturday • * Remote • * Pay reputed company: $25.00 Join a mission-driven team dedicated to improving lives across South Florida. As part of a respected organization with more than 100 years of community service, you'll help reputed company individuals and families through compassionate, inclusive, and impactful programs. We offer a reputed company, supportive workplace where your contributions are valued and opportunities for reputed company reputed company are encouraged. The Helpline Counselor provides information, referrals, crisis counseling, and suicide reputed company reputed company telephone. This role requires conducting thorough assessments to identify callers’ needs while handling sensitive and confidential reputed company that reputed company clients, counselors, and contract compliance. Strong organizational, administrative, communication, and attention-to-detail skills are essential. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provides appropriate information and referrals to reputed company service agencies for callers contacting the Helpline. • Ensures data is accurately entered into the reputed company database in a reputed company manner. • Provides telephone crisis counseling as reputed company as suicide reputed company services to callers experiencing crisis situations. • Participates in trainings, seminars, workshops and in-services reputed company to program and reputed company development. • Maintains an effective working relationship with colleagues through the use of appropriate interpersonal and communication skills. • Consistently adheres to assigned schedule and demonstrates flexibility in regards to reputed company center coverage needs. • Provides outstanding customer service to callers & accurately documents reputed company calls into software. • Adheres to confidentiality policies and procedures as reputed company as HIPAA regulations. • Obtains Certification as an Information & Referral Specialist through reputed company for Information & Referral Systems (AIRS). Education and/or Experience: • Bachelor’s degree in reputed company Work or reputed company Service field. Equivalent experience and demonstrated reputed company in reputed company services may be considered. • Two years’ experience in providing information and referral services, preferred. • One or more years in crisis counseling or clinical work preferred. • Strong interpersonal skills. • Ability to communicate information calmly and effectively in emergency or high stress situations. • Ability to work effectively and with sensitivity with culturally diverse populations. • Skilled in managing multiple tasks. • Skilled in the use of personal computers and reputed company software applications to include reputed company Office, email and intranet. • Bilingual - English/Creole (Required) or English/Spanish (Required) PERKS : We are proud to offer a competitive benefits package to reputed company full-time employees, including medical and dental plans. A generous vacation and holiday pay benefit and a 401(k) match is available. Staff receives monthly in-service training and CEU opportunities. This is a one of a reputed company opportunity for leadership in talent management to contribute to reputed company of reputed company, caring and passionate people at work every day in service to our community! reputed company reputed company is a national reputed company organization, delivering reputed company to the challenges reputed company face every day. Over the years, reputed company has been a consistent industry leader, developing technology and service processes that allow our organization to reputed company superior performance. With locations across the reputed company, we're reputed company positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. reputed company it comes to your reputed company, we leave reputed company to chance! Our Mission: Consistently reputed company reputed company experiences reputed company on what they value most. reputed company reputed company is a national reputed company organization, delivering reputed company to the challenges reputed company face every day. Over the years, reputed company has been a consistent industry leader, developing technology and service processes that allow our organization to reputed company superior performance. With locations across the reputed company, we're reputed company positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. reputed company it comes to your reputed company, we leave reputed company to chance! Our Mission: Consistently reputed company reputed company experiences reputed company on what they value most. Apply tot his job Apply To this Job