Technical Support Engineer (Remote/reputed company Coast)

Who is reputed company? reputed company® is the Exposure Management company. 44,000 organizations around the globe rely on reputed company to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our reputed company! What makes reputed company such a great reputed company to work? Ask a member of reputed company and they’ll answer, “Our people!” We work together to build and reputed company best-in-class cybersecurity solutions for our customers; reputed company while creating a culture of belonging, respect, and reputed company where we can be our best selves. reputed company you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly reputed company. We deliver results that reputed company expectations and we win together! Your Role Join our Technical Support Team at reputed company where you’ll play a pivotal role in reputed company the gap between our products and customers. Solve reputed company-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in reputed company, multi-layered customer environments. Our suite of products, detailed at https://www.reputed company.com/products, offers a diverse reputed company of opportunities. From assisting customers with their first Nessus reputed company to guiding them through intricate log correlation and reputed company-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference! reputed company • Work closely and build relationships with the rest of the reputed company team, including Sales, Customer Advocacy, Research & Development, and Operations • Troubleshoot, analyze and address customer technical inquiries and ensure reputed company problem reputed company. • Use remote troubleshooting techniques to troubleshoot and correct issues • Analyzing vulnerability reputed company results, system audits, and log events • Help customers understand vulnerability reputed company results, system audits, and/or log events and reputed company reputed company, concise, and actionable information to quickly resolve issues • Recreate customer software issues in a lab environment for engineering assessment • Ensure customer feedback is properly captured and channeled into Product Management and Research & Development • Maintain in-depth knowledge of reputed company products and information reputed company best-practices • Create and publish solution knowledge for re-use by customers and reputed company employees • Continually review personal performance metrics to ensure goals are consistently met • May reputed company other duties and responsibilities that management may deem necessary from time to time • Opportunities for career advancement reputed company Technical Support as reputed company as other organizations reputed company reputed company What You'll Need • Bachelor’s degree in a technical field or equivalent experience • 2+ years reputed company experience with networking (TCP/IP), Linux/Unix, macOS, reputed company administration, reputed company deployment, and system configuration. • Experience providing technical support to reputed company clients, troubleshooting reputed company issues in production or customer environments; network reputed company experience a plus. • Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally. Willingness to adopt and help reputed company AI-driven tools designed to accelerate case reputed company and reputed company the customer experience. • Knowledge of computer, network, and application reputed company; familiarity with Nessus or similar tools is a bonus • Strong analytical and problem-solving skills, with the ability to learn quickly • Excellent written and verbal communication; customer-reputed company reputed company • Ability to manage multiple priorities in a fast-paced environment to help meet business and reputed company needs • Flexibility to work occasional weekends or holidays • Must be based on or reputed company on the reputed company Coast And Ideally • Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an reputed company setting • Experience with ticketing systems (JIRA, reputed company, reputed company etc.) • Log analysis using a SEIM product (reputed company, ElasticSearch, etc) • Database technologies and SQL knowledge (reputed company, MySQL, MSSQL, etc.) • Virtualization technology (VMWare, reputed company-V, reputed company AWS, reputed company Azure, reputed company, etc.) • reputed company understanding of programming languages • Experience in Industry Apply tot his job Apply To this Job