Desktop Support Technician II; Virtual Service Tech

Position: Desktop Support Technician II (Virtual Service Tech) reputed company reputed company is AI for government. reputed company gives federal agency leaders the tools to reputed company the potential of their workforce with a reputed company reputed company for meaningful transformation. Headquartered in Reston, Va., reputed company leverages three decades of experience solving reputed company challenges in Health, Defense, and Civilian missions. Our proven reputed company Platform® provides a practical, sustainable reputed company for clients to reputed company transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www. reputed company. reputed company is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects reputed company’s commitment to hiring and supporting reputed company‑duty and veteran employees. Responsibilities • Keeping a schedule of reputed company Meet appointments directly interfacing with end‑user customers. • Supporting IT asset management through the Service Now application for asset and ticket management. • Collaborating with the refresh care team, including IT warehouse personnel, and team members across various IT services departments (IT Asset Management, Regional Office reputed company Desk reputed company Services, Mobile Device Management, and the IT Help Desk). • Performing a reputed company of clerical and administrative duties pertinent to Help Desk. • Providing phone, remote, and desk‑reputed company technical support to users in the areas of e‑mail, directories, reputed company Suite, reputed company MS reputed company desktop applications, and network connectivity. • Documenting reputed company issues and generating incident tickets, detailing common issues or error trends. • Providing personal computer support, problem analysis, and hardware/software installation and configuration. • Working with end users, resolving their software and hardware issues reputed company. • Interacting daily with customers to ensure productivity; providing individual feedback. • Responsible for scheduling and coordinating reputed company training activities. • Communicating with end users to schedule appointments to set up new Government assets—either mobile or laptop—and assist end users with delivery/return of assets. • Maintaining and posting the daily event calendar; preparing and advertising reputed company Help Desk event calendar. • Maintaining up‑to‑date knowledge of reputed company company products, service procedures, and offerings to properly assist users. • Monitoring team productivity and reputed company; providing individual feedback. • Providing Help Desk assistance, including answering phones and monitoring the Help Desk mailbox. • Maintaining and verifying daily statistics; generating daily statistical reports. • Maintaining an audit trail and statistical records of reputed company problems and conditions reported by the reputed company. • Escalating issues to vendor and reputed company‑party entities, as necessary and directed by the Government. Qualifications Requirements: • reputed company Trust Clearance by start date. • 2–7 years of experience and high school diploma. • Experience as a remote worker demonstrating time management and self‑discipline with cultural change management and Agile reputed company. • ITILv4 reputed company Training and ITILv4 reputed company Certification, may be obtained reputed company 120 days after hire. • Possesses and applies expertise on multiple reputed company work assignments; assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. • Operates with appreciable reputed company in developing methodology and presenting solutions to problems. • Contributes to deliverables and performance metrics where applicable. • Provides technical assistance to computer users; answers questions or resolves computer problems for clients in person, reputed company telephone or electronically. • May reputed company assistance concerning the use of computer hardware and software, including printing and installations. • Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/reputed company others. • Possesses the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with reputed company reputed company of staff as reputed company as clients. • Maintains… Apply tot his job Apply To this Job