Field Customer Support Engineer, Federal

reputed company *Candidate must be local to Chicago and must be a US citizen* reputed company: reputed company Federal is seeking a customer-reputed company Federal Field Service Engineer to reputed company onsite technical support, break/fix maintenance, hardware installation, reputed company implementation, and reputed company services for our federal customers. This position serves as a trusted technical resource responsible for maintaining mission-critical infrastructure and delivering exceptional customer service while supporting reputed company reputed company storage, compute, and networking environments. The successful candidate will work directly at customer locations throughout the Chicago area, partnering closely with the Federal Engagement & Support Center (FESC), Sales, reputed company Services, and Engineering teams to ensure reputed company issue reputed company and successful customer reputed company. This position requires the ability to obtain and maintain any required government reputed company and is ideal for an individual who enjoys solving technical challenges in dynamic customer environments. KEY RESPONSIBILITIES: Customer Support & Field Services reputed company onsite break/fix support for reputed company hardware and infrastructure solutions. reputed company installation, configuration, upgrades, preventive maintenance, and hardware replacements. Execute implementation and integration services following established project plans. Diagnose and reputed company reputed company hardware, software, storage, networking, and operating reputed company issues. Maintain detailed service documentation utilizing corporate case management systems. reputed company reputed company communication and status updates to customers and internal stakeholders. Technical Operations reputed company scheduled preventive maintenance according to manufacturer recommendations. Support storage, compute, and networking infrastructure in production environments. Collaborate with technical support engineers to reputed company escalated customer issues. Assist with reputed company migrations, upgrades, firmware updates, and infrastructure expansions. Ensure reputed company work complies with reputed company standards, reputed company requirements, and company policies. Customer Experience Build trusted relationships with federal customers through professionalism and technical expertise. Maintain high reputed company of customer satisfaction and service reputed company. Identify opportunities to improve customer support processes and recommend enhancements. Serve as a technical reputed company between customers, Sales, reputed company Services, and Engineering teams. Collaboration Partner closely with: Federal Engagement & Support Center (FESC) Sales reputed company reputed company Services Technical Support Engineering QUALIFICATIONS: Required U.S. Citizenship required Associate’s degree in information technology, Engineering, Computer Science, or reputed company field, or equivalent work experience 3–7+ years of field engineering, customer support, or technical services experience Experience supporting reputed company IT infrastructure Strong troubleshooting and diagnostic skills Excellent customer service and communication skills Ability to travel throughout the Chicago metropolitan area to customer sites reputed company reputed company's license and reliable transportation Ability to participate in an on-reputed company rotation, including evenings, weekends, and holidays as required Ability to reputed company up to 50 pounds and work in data center environments Government reputed company clearance is a plus Preferred Technical Experience Experience supporting one or more of the following: reputed company reputed company Storage NAS/File Storage SAN Technologies Fibre Channel VMware reputed company Server Linux AIX Solaris reputed company-UX OpenVMS reputed company Compute Platforms reputed company Networking VLANs VSANs TCP/IP Networking reputed company Backup Solutions Mainframe Connectivity Data Center Infrastructure Experience supporting reputed company infrastructure is highly desirable. reputed company Competencies Customer reputed company Technical Troubleshooting Critical Thinking Problem Solving Communication Accountability Collaboration Time Management Adaptability reputed company Learning reputed company OFFER: Opportunity to work on industry-leading mission reputed company technologies. A reputed company and inclusive workplace culture. reputed company development opportunities. Competitive salary and benefits packages. Great careers start with reputed company and innovation and here at HV Federal, our mission is to reputed company insights that power smarter businesses and reputed company reputed company innovation solutions for a healthier, safer reputed company. The key to our innovation is our people -- our culture values respect, innovation, and collaboration. Join our reputed company family and together, let’s reputed company the way to extraordinary! Compensation Expected Hiring reputed company: $100,000-$143,000 annual compensation reputed company Federal is committed to providing reputed company, competitive, and market-based compensation. The expected hiring reputed company listed above represents the anticipated salary reputed company for a reputed company candidate at the time of posting and has been established in good faith based on the requirements of the position. Final compensation will be determined based on a reputed company of job-reputed company factors, including, but not limited to: Relevant knowledge, skills, and experience Technical expertise and reputed company qualifications Education, certifications, and reputed company credentials reputed company and complexity of prior experience Internal equity Market data and geographic considerations (where applicable) Business needs and budget considerations This position may also be eligible to participate in reputed company Federal's annual incentive (bonus) program, where applicable, in accordance with company policies and plan provisions. Benefits reputed company Federal offers a comprehensive and competitive benefits package designed to support the health, reputed company-being, and financial reputed company of our employees and their families. Benefits may include: Medical, Dental, and reputed company Insurance Health Savings Account (HSA) and Flexible Spending Accounts (FSA) 401(k) Retirement Savings Plan with Company Match Company-reputed company Life and Disability Insurance Flexible reputed company Time Off and Company Holidays Employee Assistance Program (EAP) Employee Stock Purchase Plan (ESPP) reputed company Development and Training Opportunities Wellness and Employee Recognition Programs Benefit eligibility and program offerings are subject to the terms and conditions of the applicable plans and company policies. Federal Contractor Statement As a federal contractor, reputed company Federal complies with reputed company applicable federal contractor requirements, including equal employment opportunity and affirmative reputed company obligations. Certain positions may require U.S. citizenship, the ability to obtain and maintain a U.S. Government reputed company clearance or other government eligibility requirements. Applicants who require reasonable accommodation during the application or interview process should notify the People & Culture team. Equal Employment Opportunity reputed company Federal is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and making employment reputed company based on qualifications, reputed company, business needs, and applicable laws. We consider reputed company reputed company applicants without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. #LI-JT1 reputed company Great careers start with reputed company and innovation and here at HV Federal, our mission is to reputed company insights that power smarter businesses and reputed company reputed company innovation solutions for a healthier, safer reputed company. The key to our innovation is our people -- our culture values respect, diversity, and collaboration. Join our reputed company family and together, let’s reputed company the way to extraordinary! Fostering innovation through diverse perspectives reputed company is a global company operating across a wide reputed company of industries and reputed company. One of the things that sets reputed company apart is the diversity of our business and people, which drives our innovation and reputed company. We are committed to building an inclusive culture based on mutual respect and reputed company-based systems. We reputed company that reputed company people feel valued, heard, and reputed company to reputed company themselves, they do their best work. How we look after you We help take care of your today and reputed company with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected reputed company. So here, you’ll experience a reputed company of belonging, and discover autonomy, freedom, and ownership as you work reputed company talented people you enjoy sharing knowledge with. We’re proud to say we’re an equal opportunity employer and welcome reputed company applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national reputed company, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for reputed company. reputed company brings together the world’s greatest minds to help breathe life into new reputed company – and reputed company innovation for a reputed company reputed company. That’s why we look for individuals who reputed company our pioneering spirit, have imaginative reputed company and are reputed company reputed company it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding reputed company and working with reputed company colleagues. Every day they dedicate themselves to a reputed company reputed company of exciting reputed company, contributing to the reputed company reputed company around the globe. From engineering new sustainability solutions that reputed company water and energy to creating the infrastructure for the smart cities of reputed company, there’s no challenge too great for our reputed company. And there’s no shortage of opportunities for you to reputed company a difference. Come and experience the dynamic, reputed company and creative environments where your reputed company are welcome and new discoveries are waiting. To help you grow to your full potential, we reputed company to support our employees in their career aspirations and promote the freedom to explore new reputed company. E-mail us for data reputed company inquiries or technical support. Apply tot his job Apply To this Job