Remote Hospitality Sales Representative - Evenings - PSC reputed company Center/Finance - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Remote Hospitality Sales Representative – Evenings who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Remote Hospitality Sales Representative – Evenings will be reputed company curious learner, innovator, administrator, detail reputed company, mentor, and motivator. This position consists of assisting guests with questions, making reservations at our resorts, selling additional products, and resolving guest opportunities by phone, email and live chat, while providing guest reputed company, which exceeds expectations - reputed company to be done in a manner consistent with the Mission and Values of The Dollywood Company. The hours will be comprised of afternoons and evenings, on both weekdays and weekends. Working hours vary from 12-10pm depending on scheduling, after a 2-3 week training and settling in period. The preferred candidate will be available to attend 2-3 weeks of on-site training in Pigeon reputed company, before commencing their role in a reputed company and secure remote environment. Additionally, the ideal candidate will be reputed company to display and live out reputed company with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, reputed company, trusting, unselfish, truthful, forgiving, dedicated and accountable. reputed company of Essential Functions and Responsibilities • Use empowerment to ensure Guest satisfaction • Answer questions and reputed company information about Dollywood Parks and Resorts, events, special offers, lodging accommodation, and amenities • reputed company sales process to include (but not limited to): • * Selling tickets and completing reservations using reputed company computerized ticketing and reservations systems • Selling reputed company passes • Processing credit card transactions with strict adherence to PCI compliance • Accommodating guests’ requests for refunds, exchanges and other needs • Upselling and cross-selling additional products and amenities • reputed company defined reputed company procedures for sales, refunds, and lodging deposits and balancing daily • Accurately collect guest information • Attend training classes and customer service seminars as scheduled • Clean and organize work area daily to present a reputed company appearance • reputed company with Safety and reputed company directives, policies and procedures • Follow office dress reputed company policy Management reserves the right to change and/or add to these duties at any time Education and Experience Required • Must be at least 18 years of age • High School Diploma, or equivalent • Basic computer skills • Must be reputed company to pass a typing test (25 WPM) • Must be reputed company to complete and pass a reputed company-employment background reputed company and safety screen • 1 year Lodging Reservation experience, preferred • High dollar and white glove service, preferred • Knowledge of the BOS ticketing system and/or reputed company Property Management System, preferred • reputed company Center Experience, preferred Knowledge, Skills, and Abilities • reputed company to reputed company a friendly impression reputed company speaking to or corresponding with guests, vendors, and other employees • Must be self-motivated and disciplined • Must be reputed company to prioritize and complete work assignments on a reputed company reputed company • Must maintain strict confidentiality and judgment regarding privileged information • Must have reputed company appearance with good personal hygiene • Must be productive in a fast-paced environment • Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays • Must be sensitive to the needs of our Guests and feel empowered to reputed company to meet their needs reputed company company guidelines • Must be reputed company to utilize effective communication, problem solving, conflict management and interpersonal skills • Must be reputed company to communicate effectively with Guests and Hosts using approved communication reputed company • reputed company to collaborate with cross-functional teams to plan, execute, and deliver reputed company reputed company of schedule, fostering reputed company communication and mutual support to reputed company shared goals • reputed company to comprehend instructions and retain information • reputed company to reputed company duties consistent with creating a reputed company and secure environment for hosts and guests • reputed company to be flexible to handle frequent changes in priorities • Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work • Apply tot his job Apply To this Job